I can't print from Lotus Notes but CAN print in MS Word!
Posted on 2000-02-18
I had yet ANOTHER problem with my printer here at work, then with Lotus Notes:
1. All of a sudden, for NO reason *I* can understand, I could not print
anything from any program.
2. I deleted my printer (HP LaserJet 5000 Series PCL 6) and
3. I CAN print from MS Word, but when I try to print when in
Lotus Notes, I get an error message:
"Lotus Notes Desktop -- printer error"
REALLY helpful message, eh?
I just now checked, and it did that again.
What can I do to fix this?
I am NOT a computer expert, and because I work for a state agency, NONE of our Information Services people is REALLY a computer expert. State government cannot afford to pay high enough wages to get ANYONE who is REALLY a REAL expert on computers to work in Info Services. <sigh...> Is there ANYTHING I can do all by myself, from a complete list of instructions, to fix this problem once and for all? This has happened several times with this computer. ("This" = can print from MS Word, but CANNOT print from Lotus Notes -- all of a sudden, out of the blue.)
Specs for my computer:
HP LaserJet 5000 Series PCL 6
IF I need to use a diskette to re-boot any printer or computer software, that MAY be a problem. I do not have that diskette, and I do not know it our Information Services people have it.
I hope you people can help me. "Experts-exchange" has been VERY helpful to me so far, with all the problems that I have had.
I eagerly await your replies.