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HP 870 Cxi

Posted on 2000-02-21
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Last Modified: 2013-12-15
When  I get my window after hitting the print icon,I am not able to print more than one copy at a time. The number of copies is "stuck" at one in the little box that allows multiple copie to be made.
I am running Windows 98 on a Dell XPS R 400.
Do I reinstall my HP programs?
Thought I would ask an expert before I get too involved.
Thanks in advance.
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Question by:zitcop
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ga9ul earned 50 total points
ID: 2543894
YES! Most certainly one of the first steps. If the printer was working fine when it was first installed and the problem has arisen since, before you get too involved reload the driver. It is quite possible that it has become corrupted through other events in the operating system. Use the uninstall shield in control panel to remove the driver (add/remove programs) then reinstall it the same way, after rebooting, don't get bogged down with technical details at first, try all the simple things. Let me know if this solves the problem, if not I will tell you the next step.
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by:zitcop
ID: 2544356
Thanks. Sometimes the simple things in life are the best. Thanks again.
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