trouble with photodeluxehome version 3.1

when i start working on a photo in photodeluxe home 3.1 the program crashes. it is giving me this message  "pd3 caused a general protect fault in module KRNL386.EXE at 0001;00009d4a,,,,,can anyone out there help me.. my puter is a compaq,, 180 ,,48 ram,, 1.6 gig hd,,please keep in mind i have limited computer skills,,this program came bundled with a kodak digatal camera i received a few weeks ago, and have been having this problem from the getgo
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thethunderboltsConnect With a Mentor Commented:
kernel*.exe is a file associated with the basic operating system on a computer. which in your case may be win95 or win98.

the problem does not lie with your software (photodelux) so the only option left withyou is to reinstall windows and reinstall the software.

Note: please take all backup of your important data before doing any such thing. I would suggest you consult your vendor and let him do the job.

Have you tried uninstalling then re-installing the program?  
robertchanceAuthor Commented:
yes, i un-installed and reinstalled at least 3 times, no joy here. really is frutrating me
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It's not the exact problem that you are experiencing but it is similar enough to make me think that this solution might fix your problem too.  Try renaming the Urlmon.dll and Shlwapi.dll files in the Program Files\PhotoDeluxe HE 3.0 folder as it suggests.
usually this is cause by the *.dll use by the photoshop deluxe have been replace by  other program. so u install any program before or after. if so try to remove the file or search the realated file associated with it when the programs run.
Hi robert,

   Sounds like you have a memory problem. You don't have enough ram. When you see KERN..file and some # after it, that is the location of the memory error. Until you have more ram installed. Since you are using a Compac, you probably have misc. programs running in the back ground. So  your best bet , would be to go back to the home page and select the version of windows that you need to inquire about this. This is a windows conflict that they can answer best. good luck
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