Solved

Printing from HP printer results in blank pages

Posted on 2000-02-23
4
364 Views
Last Modified: 2013-12-24
I am currently developing a title for distibution in the UK and US, using Print-o-Matic for PrintStage.
I have recently received reports from the US, stating that printing from a HP4 or HP Laserjet 4000 gives blank pages.
The title has been tested on numerous HP printers in the UK with no problems.
Any clues to why there could be differences between the UK an US?
0
Comment
Question by:alan3t
  • 2
4 Comments
 
LVL 8

Expert Comment

by:jbirk
ID: 2550622
I believe there are some problems with some of the older HP's...  I've gotten reports of an app I did that wasn't printing the PrintStage image on some older HP printers as well.  I'm not sure why, and didn't see any documentation on printomatic's web site about this either, so I don't know what else to tell you!

Sometimes these images aren't printed when the printer doesn't have enough memory (laser printers tend to do this a lot).  Also networks can sometimes screw things up in unexpected ways...

Other than that, it's a bug.  Try e-mailing printomatic, or just disclaiming that sometimes it won't work for older HP machines, and suggesting customers who have this problem should try a different printer.

Good luck!
-Josh
0
 
LVL 1

Expert Comment

by:zxr250
ID: 2571446
The proble is Memory-related. To solve it, ask the user to try and reduce the print quality (150dpi or less). It should work then. Also, they could reduce their display resolution to 256 colours before starting the app.
0
 
LVL 8

Accepted Solution

by:
jbirk earned 50 total points
ID: 2591596
I'm going to assume that you have the answer you needed since you have not sent any feedback.  If you have any further questions on this topic, feel free to ask :)
-Josh
0
 

Author Comment

by:alan3t
ID: 2591655
Thanks all for comments. I've finally fixed the issue by advising to update the HP drivers. The Print-o-Matic website states that HP printer drivers are notoriously badly written.

Cheers,

Alan
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

When setting up new project requests for our site, one of the most powerful tools our team has available to use is Axure (http://www.axure.com/). It’s a tool for creating software and web prototypes that can function and interact as if it were the a…
Objective of This Article In 1990’s, when I was a budding software professional, I had a lot of confusion about which stream or technology, I had to choose to build my career. In those days, I had lot of confusion like whether to choose System so…
The purpose of this video is to demonstrate how to connect a WordPress website to Google Analytics. This will be demonstrated using a Windows 8 PC Go to your WordPress login page. This will look like the following: mywebsite.com/wp-login.php :…
The purpose of this video is to demonstrate how to set up basic WordPress SEO. This will be demonstrated using a Windows 8 PC. The plugin used will be WordPress SEO by Yoast. Go to your WordPress login page. This will look like the following: myw…

759 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now