Printing from HP printer results in blank pages

Posted on 2000-02-23
Medium Priority
Last Modified: 2013-12-24
I am currently developing a title for distibution in the UK and US, using Print-o-Matic for PrintStage.
I have recently received reports from the US, stating that printing from a HP4 or HP Laserjet 4000 gives blank pages.
The title has been tested on numerous HP printers in the UK with no problems.
Any clues to why there could be differences between the UK an US?
Question by:alan3t
  • 2

Expert Comment

ID: 2550622
I believe there are some problems with some of the older HP's...  I've gotten reports of an app I did that wasn't printing the PrintStage image on some older HP printers as well.  I'm not sure why, and didn't see any documentation on printomatic's web site about this either, so I don't know what else to tell you!

Sometimes these images aren't printed when the printer doesn't have enough memory (laser printers tend to do this a lot).  Also networks can sometimes screw things up in unexpected ways...

Other than that, it's a bug.  Try e-mailing printomatic, or just disclaiming that sometimes it won't work for older HP machines, and suggesting customers who have this problem should try a different printer.

Good luck!

Expert Comment

ID: 2571446
The proble is Memory-related. To solve it, ask the user to try and reduce the print quality (150dpi or less). It should work then. Also, they could reduce their display resolution to 256 colours before starting the app.

Accepted Solution

jbirk earned 150 total points
ID: 2591596
I'm going to assume that you have the answer you needed since you have not sent any feedback.  If you have any further questions on this topic, feel free to ask :)

Author Comment

ID: 2591655
Thanks all for comments. I've finally fixed the issue by advising to update the HP drivers. The Print-o-Matic website states that HP printer drivers are notoriously badly written.



Featured Post

Get 10% Off Your First Squarespace Website

Ready to showcase your work, publish content or promote your business online? With Squarespace’s award-winning templates and 24/7 customer service, getting started is simple. Head to Squarespace.com and use offer code ‘EXPERTS’ to get 10% off your first purchase.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Introduction In this tutorial, I'll explain how to create an animated progress meter in a wireframe prototype developed using Axure RP 7.0 - a leading prototyping tool for designing web sites and software. (For more information about Axure and gett…
Geo-targeting is the practice of distributing content based on a person’s location, as best as you can determine it. Let’s look at some ways you could successfully use this tactic. The following tips and case studies could lead to meaningful results.
The purpose of this video is to demonstrate how to insert an Iframe into WordPress. This will be demonstrated using a Windows 8 PC. Go to your WordPress login page. This will look like the following: mywebsite.com/wp-login.php : Open Page or Post…
The purpose of this video is to demonstrate how to update a WordPress Site’s version. WordPress releases new versions of its software frequently and it is important to update frequently in order to keep your site secure, and to get new WordPress…

597 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question