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Outlook 98 acting strangely

Posted on 2000-02-23
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Last Modified: 2010-04-08
I just installed Netscape Communicator 4.7.  As I was starting it, I accidentally made Communicator my default email client. Now, Outlook 98 is acting strangely. My Actions menu only has a gray box that cascades from the menu text, and right-clicking on a message title in my Inbox does not produce a context menu (unless I select two or more), so I can't flag messages, etc.

When I started Outlook, it did not ask me if I wanted to use it as my default email client like I expected. My settings in Internet Explorer "programs" tabs have Outlook all set for defualt email, news, etc.

Can anyone help me get this working right?  If I must reinstall, will reinstalling overwrite my messages, address book, etc?  How do I back them up and put them back in after reinstalling?

Win98
Intel-based PC
Outlook 98

Thanks for any help :)
Gina
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Question by:ginakra
13 Comments
 
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Expert Comment

by:kind4me
ID: 2551176
Gina please go to help then about and tell me if it says corporate workgroup or internet only
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LVL 6

Expert Comment

by:VinceA
ID: 2551274
What's the size & date of your MAPI32.DLL file? It may have been overwritten by the NS install....
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Author Comment

by:ginakra
ID: 2551381
kind4me,

It says "internet mail only"

Gina
0
 

Author Comment

by:ginakra
ID: 2551404
VinceA,

The size and date of my MAPI32.dll file is 67kb

Created: Wednesday, March 25, 1998

Modified: Thursday, September 09, 1999 2:28:40 AM

Accessed: Wednesday, February 23, 2000

Version: 4, 5, 0, 1

Gina
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Accepted Solution

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VinceA earned 30 total points
ID: 2551434
Try this:
- rename the MAPI32.DLL file to something like MAPI32.BAD
- reinstall the Internet Mail Only mode component of OL98

See if that helps any...
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Author Comment

by:ginakra
ID: 2551631
VinceA
Do I need to back anything up, I have a load of email that I need to save, and also contacts.
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LVL 6

Expert Comment

by:VinceA
ID: 2551737
You shouldn't have to back anything up since you're just reinstalling one component.
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Author Comment

by:ginakra
ID: 2551845
VinceA
Got a problem.  I started up the Outlook 98 CD to do what you said. I choose to install components. It brought me to a web page and gives me a dialog box that says it can determine what components are installed and asks me if I want it to check now.

If I choose "Yes", it says Outlook 98 has not been properly installed, and tells me to rerun the installation. If I choose "no", the Internet Only Mail Service installation is grayed out and unavailable.

I tried this with keeping the mapi32.dll with the right name, and by renaming it mapi32_old.dll.

I guess I have to do a total reinstall.  How do I backup my emails and address book, and what else should I backup before I do this?

Thanks,
Gina
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Expert Comment

by:jsperanz
ID: 2551902
I had the same issue and to backup my files I just created a pst file and copied everything into it.
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Expert Comment

by:VinceA
ID: 2552012
Take a look at these pages:
http://www.slipstick.com/exchange/olbackup.htm
http://support.microsoft.com/support/kb/articles/q168/6/44.asp
http://support.microsoft.com/support/kb/articles/q181/0/14.asp
http://support.microsoft.com/support/kb/articles/q184/8/17.asp

You can also get the MS KB articles by sending an E-mail with a subject of "Q168644 Q181014 Q184817" (without the quotes) to mshelp@microsoft.com.
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Author Comment

by:ginakra
ID: 2552203
Thanks for the advice, jsperanz--but I need detailed steps. I have a bunch of rules, contacts, and important emails (I think I backed up my email folder, but I wanted to make sure I could get them back in there.) Thanks though.
0
 

Author Comment

by:ginakra
ID: 2552213
VinceA,
Thanks for the links.  I went to the MSKB before I came here and tried to find out what was up, and last month I tried to find backup procedures when I thought I was going to have to reimage my drive.  Didn't find these :) I must be a terrible searcher ;)

I printed eveything out, and am going to do all the backups and reinstall, I'll let you know how it goes.

Gina
0
 

Author Comment

by:ginakra
ID: 2555093
VinceA,

Thanks for helping me with this.  I backed everything up and started the install, it just replaced the old (and messed up) files.  Everything seems to be working fine now.  When I click on an email address, Outlook mail comes up instead of Netscape's, and I have my Actions and right-click context menus back..I didn't even have to use my backups :)

Thanks!!!
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Control application downtime with dependency maps

Visualize the interdependencies between application components better with Applications Manager's automated application discovery and dependency mapping feature. Resolve performance issues faster by quickly isolating problematic components.

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