HP 6300c copy utility

I have dl and installed the patch from the HP site to enable the copy utility with USB, but when I push the button, I still get the message that the scanner is not connected (error messages 1214 and 1215).  Have any ideas whey this is happening and how to overcome it?  In general it seems as if sometime the computer loses connection with the scanner via USB.  When I unplug the USB and then plug it back in, the connection is found again.  Why?

Rod BS
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briancassinConnect With a Mentor Commented:
try these solutions:

1, make sure the scanner is plugged direct to the wall no power strips or surge suppressors.

2. Go into your BIOS check your USB port make sure it is set for enabled

3. Check you parallel port mode in your BIOS make sure it is set for ECP.

4. try this

ISSUE: The HP ScanJet scanner is not found when attached to the Universal Serial Bus (USB) on your PC.

SOLUTION: Verify that the cable, HP ScanJet scanner, operating system, and USB ports are configured properly by checking the following.

Turn off the computer and scanner (unplug the scanner).
Remove the cable from both the scanner and the USB port on the computer. Then, reconnect the cable. Ensure that the cable is inserted firmly on both ends; the cable must be inserted completely into the computer's USB port.
It is important that both units be turned off for at least 60 seconds before being restarted. Restore power beginning with the scanner and then the computer.
Place the HP Scanning software CD in the CD-ROM. If the main install menu appears, choose Exit.
From the Windows desktop, select Start, Run, type in D: and press ENTER (where D: is the CD-ROM drive letter).
Select the file USBMGR.EXE and double-click it. This will tell you if your computer has USB capability.


NOTE: The HP ScanJet Scanners 3300C, 4200C, and 6200C families only ship with the USBMGR.EXE utility. If the scanner you have is a HP ScanJet 4100C or 5200C family, click here, to download the USB patch SJ435EN.EXE. In the Search window type in the file name: SJ435EN.EXE, then press the Search button.


Verify that the USB is set up properly using the following steps:
From the Windows desktop, select Start, Programs, and then Control Panel.
Select System and then Device Manager.
From the device list, select Universal Serial Bus Controller. It should contain two subcategories: USB Root Hub, and a second line describing the PC's own specific serial USB chipset. The actual order of the two lines does not matter.
If any of these three lines are missing, a problem exists with the computer's USB configuration. To troubleshoot this problem, contact your PC manufacturer, or the manufacturer of your USB card.


NOTE: You may also test your USB with a utility called USBREADY, which is available for download at: www.usb.org.
Other documents to refer to are "How to check your PC for USB compatibility before purchasing an HP ScanJet scanner for your USB interface."
You may have your USB port disabled from your BIOS, refer to your PC manufacture.
  if that did not work then try the following

ISSUE: The HP ScanJet scanner quits working after it has functioned previously, it reports "Sorry, scanner not found" or "Scanner could not be initialized". The scanner may also appear as an Unknown Device under the USB or Other Devices category in Windows Device Manager.

SOLUTION: Update the scanner's INF file and rename Unknown.inf. Use the following instructions to complete this procedure:

Select Start, Settings, and Control Panel.
Double-click the System icon and select the Device Manager tab.
Highlight the entry for the scanner, or the Unknown Device, and select Remove.
Choose OK to remove the device.
Disconnect the scanner from the PC and unplug it.
Close the Device Manager and the Control Panel.
Select Start, Programs, and Windows Explorer.
Select the Windows directory; then, select the INF subdirectory.


NOTE: If the INF subdirectory does not appear, go to the Taskbar and click "View". From the drop-down window select "Folder Options" and then "View" (in Windows 95 select "Options" and then "View"). Make sure that "Show all files" is selected and that "Hide file extensions for know file types" is not selected.


Find and select the file Unknown.inf; select File and Rename from the menu.
Rename the file "Unknown.old" and press, ENTER.
Follow these steps for your version of Windows:
Windows 95--Find the file Scanjet.inf and verify that it is 5 KB in size.
Windows 98--Find the file Hpscan.inf and verify that it is 10 KB in size for the HP ScanJet 6200 and 6250C scanner, 9 KB for the HP ScanJet 4100C scanner, and 36 KB in size for the HP ScanJet 5200C scanner. The HP ScanJet 4200C scanner has its own *.inf file; hp4200c.inf, and should be 10 KB in size.
If the file from step 11 is not the correct size (does not match the size listed for your version of Windows), delete the file and reinstall the HP Scanning Software from the CD. Then, go to step 16.


NOTE: Windows 98 users: check to see if your system contains the following directory: C:\Windows\Inf\Other. If this file exists and contains the file Scanjet.inf, delete Scanjet.inf and then proceed.


If the file from step 11 is the correct size, double-click the file to open it in Notepad.
Press the SPACEBAR and then the BACKSPACE button on the keyboard.
Close Notepad; be sure to select Yes to save the changes to the file.
Download the file SJ435EN.EXE from the HP Web site. Click here to go to the HP ScanJet Support Web site for the HP ScanJet 6200C scanner (the patch works for all HP USB Scanners), then click Drivers and Support.
Select the button near the bottom of the page titled Download Now.
You will be prompted to save the downloaded file on your local PC. Specify a location, then select Save.
Once the file has finished downloading, open the folder it is saved in, and select SJ435EN.EXE, then select Unzip. The file will be unzipped in the directory: c:\sj435usb.
Open the directory c:\sj435usb and select the file Setup.exe.
Restart the computer. After the PC is back up, plug the scanner back in and "New Hardware Detected" should appear. After reloading the drivers the HP ScanJet scanner should work normally.


NOTE: It may be necessary to select Setup.exe twice in order to complete the installation. This applies to all HP ScanJet scanners that use a USB interface. The HP ScanJet 4100C, 4200C, 5200C, 6200C, and 6300C families of scanners are included in this category.

if that did not work try this

ISSUE: When attempting to scan, one or both of the following errors appear: "scanner not responding error 2093" and/or "Unidentified program error 2117."

SOLUTION 1: Download and install SJ435EN.EXE, the USB Patch for HP ScanJet 4100C, 5200C, 6200C, and 6300C families of scanners, available at http://www.hp.com.

The file can be found by using the Search feature of HP's Web site, or selecting the Drivers link; selecting your product in the drop-down menus that appear, and looking under Software and Drivers for your scanner.

SOLUTION 2: See the following:

Verify that the following files exist in the Windows\System32\Drivers directory:
If any of these are missing, they need to be extracted from the Windows 98 CD-ROM into the Windows\System32\Drivers directory (this can be done with the Windows 98 System File Checker).


NOTE: USBSCAN.SYS should be 9 KB. If any copies of this file are found that are larger than 9 KB, delete them and re-extract the file from the Windows 98 CD.


Verify that the following file exists in the Windows\Inf directory:
If this file is missing, extract it from the Windows 98 CD-ROM into the Windows\Inf directory (with WIN98 System File Checker).
Reboot the computer once all missing files have been replaced.
Windows (R) and MS Windows (R) are U. S.
registered trademarks of Microsoft Corp.


if none of this worked

then uninstall the scanner software reboot pc and then once in windows hit ctrl,alt,delete and end task everything except for explorer and systray then reinstall the scanner


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