Please help....new Computer with blurry screen...

Posted on 2000-02-24
Medium Priority
Last Modified: 2010-04-26
My aunt was given a computer for xmas and it is an NEC A1000.  Anyway, You cant read the screen for all of the text and graphics and everything being blurry.  

We have contacted NEC, and Packard Bell the companies that made it. And first they had her take it to a  repairman.  He said he cant fix it so the two companies told her to send it back to Packard bell well they are out of business and arent accepting anything.

The people at NEC told her to try the emerg. installation disc and this might fix it.

What could this be making the screen so blurry and why would the Emergency boot disk work?

Question by:misstym

Expert Comment

ID: 2554257
'blurry' probably related to video problems, firstly a monitor, secondary a video card... what I suggest is try to connect another normally working monitor to your NEC - you will know where the problem is...

do not hurry with that disk !


Expert Comment

ID: 2554697
Bad Cable.
Broken Monitor.

Are you near a town large enough to have computer stores?  Before you invest $100+ in a new monitor/video board you might consider taking it to a repairman.
LVL 63

Expert Comment

ID: 2554832
DO a right click on the desktop and choose properties. In the Settings tab set it for 16 colors and 640x480 resolution. If you can not see well enough, try booting into safe mode and see if this is better. To do this, hit function key F8 as soon as you see the message - starting windows. Please tell me the results, so I can diagnose further.
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Expert Comment

ID: 2555116
Try going to device manager (windows logo key+break, device manager) Scroll down to display adaptors and remove it, also remove the one in monitor. Restart

Accepted Solution

1cell earned 0 total points
ID: 2555424
I'm answering this question for you because I work for NEC and can give you proper information on the situation.

1st, if you have taken this to a repair facility and they said they could not fix it, obviously this is a hardware problem that is not going to be fixed here.

2nd, yes PB/NEC went out of business in North America but they contracted another company to handle their warranty service and support before doing so.  Your system can and will be serviced under warranty.

3rd, the downfall of this is that in the contract with NEC,it does not provide local service so the system would have to be shipped to the repair facility.

What you need to do:
Call tech support back and explain the problem.  They will set it up for service.

Author Comment

ID: 2556700
Thank you all for your answers they really helped.  1Cell you were right.  But she had to pay for the cost of shipping round trip and that is outrageous so I took it to a friend that owns a computer shop and he is putting a new video board in it.


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