5100C - stripes

I'm suddenly getting white stripes when I print from my Copy Utility and very poor quality scans. Any possible reason why?
NormanHAsked:
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johlariConnect With a Mentor Commented:
When this happened on mine it turned out to be the precursor to hardware failure.  Mine began making a grinding noise shortly after the stripes started and needed service.  You'll want to verify with HP tech support, but I'm going to say service is indicated.
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scanjetterCommented:
hp's website also offfers this possible solution that the lock mechanism isnt completely disengaged on the back of the scanner
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