hp 5p scanner installation hell
Posted on 2000-02-29
I have an 5p scanner that took forever to install on sony computer a few years ago. Had a major problem with computer and when that was fixed ($25. charge for sony phone help) my scanner no longer worked. Called hp support ($25. charge) talked to support for 1 hr. nothing worked, said they will call back and never did. Been trying to e-mail hp but no e-mail address anywhere on their web site!!! Have spent hours on-line to find help with no luck. Want to throw scanner through the window but paid too much for it. I installed and un-installed the programs and the sym 416 scsi interface card and in Device Manager it has a big yellow exclamation point next to Symbios Logic 53C416 SCSI Adapter (for hp scanjets) causing resource conflict (code 12).
I guess there are no free IRQ's available. I'm saying "guess" because I'm not very good at this computer stuff but think that is what the problem is. Called again to HP (they didn't charge me cause they still could not help me) and asked about a Supplementary Driver for Win 95 that I found on their web site but it says to use if message "Scanner Not Found" is what the problem is. when I go to run my scanner it says "Unable to open scanner (1214) cannot access scanner or your scanner is currently being accessed by another program. PLEASE HELP!!!! Do I call Sony again (think they might have been the ones to initially help me install it by changing the BIOS settings? But it was a few years ago and I don't remember.