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hp 5p scanner installation hell

Posted on 2000-02-29
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Last Modified: 2013-12-15
I have an 5p scanner that took forever to install on sony computer a few years ago. Had a major problem with computer and when that was fixed ($25. charge for sony phone help) my scanner no longer worked.  Called hp support ($25. charge) talked to support for 1 hr. nothing worked, said they will call back and never did.  Been trying to e-mail hp but no e-mail address anywhere on their web site!!! Have spent hours on-line to find help with no luck.  Want to throw scanner through the window but paid too much for it.  I installed and un-installed the programs and the sym 416 scsi interface card and in Device Manager it has a big yellow exclamation point next to Symbios Logic 53C416 SCSI Adapter (for hp scanjets) causing resource conflict (code 12).
     I guess there are no free IRQ's available.  I'm saying "guess" because I'm not very good at this computer stuff but think that is what the problem is.  Called again to HP (they didn't charge me cause they still could not help me) and asked about a Supplementary Driver for Win 95 that I found on their web site but it says to use if message "Scanner Not Found" is what the problem is.  when I go to run my scanner it says "Unable to open scanner (1214) cannot access scanner or your scanner is currently being accessed by another program.  PLEASE HELP!!!!   Do I call Sony again (think they might have been the ones to initially help me install it by changing the BIOS settings? But it was a few years ago and I don't remember.
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Question by:DKozourek
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by:johlari
ID: 2583294
The "Code 12" indicates that the plug and play setting in the bios needs to be changed.  There is no other solution except a different SCSI controller.  

The bios (also called the CMOS setup) is typically accessed by pressing one of F1, F2, or the DEL key at boot.  At the bottom of the screen it almost always tells you how.  Once in the bios you are looking for a setting for plug and play settings.  Whatever it is set to change it and the scanner should work fine.
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by:DKozourek
ID: 2585791
The answer sounds right (i think I initially changed the BIOS setting through Sony) but what do I change the setting to? Remember, I'm just a casual computer user and don't know much about this stuff.  I can always call Sony, but no longer under warrantee and it will cost me $25. Or should I just buy a
SCSI controller?
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johlari earned 50 total points
ID: 2585923
In the bios you only have two options for plug and play.  The header is typically "Boot with PnP OS?" and the two choices are usually yes or no.  Whatever it is, change it to the other one.  If you find different settings or the choices are unclear you may have the information in a user manual.

If none of the above helps, let me know what sony model you have - be real specific here and I'll see what I can find on their web site.

Last thought - since you paid for a call with Sony that caused the scanner to no longer function, you could always call them back and push them to reverse the changes (for free) so that the scanner will work again.  Claim it's an extension of the last support call and the current problem is one caused by their action.
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Expert Comment

by:barb040200
ID: 2678470
I found out after hours of work on the HP 5P scanner that the error message "Cannot access your scanner; Your scanner is currently being access by another application" had nothing to do with the problem. I bought
another cable and plugged it in and bang it is now happy and working. By the way I also just deleted the other devices problem fron Device Manager. The device is already under the heading SCSI controlers.  This scanner will not be accessed from the control panel under scanners.
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by:johlari
ID: 2679678
That makes sense since the error message is actually one of failed communication between the PC and the scanner.  Glad its working.
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by:semck
ID: 3806113
Hi,

Well, I'm a bit late, and it looks like the problem was solved anyway, which is good, but I thought I'd go ahead and add a bit of info in case anybody else is ever interested.

I (like DKozourek) have a Sony PC (PCV-120), and I also had a horrible time getting my 5p set up, and bouncing back and forth between Sony and HP.

Well, I just added another HD, and started over from scratch with Win98 (without the recovery CD), and I've been having a horrible time getting the scanner back up. In fact, it's still not (IRQ conflicts), but I think I may have found something of interest -- the "IRQ-less" drivers, which I'm going to try tommorrow. The website is

http://www.hp.com/cposupport/scanners/support_doc/bps03340.html

I hope this helps somebody (me, for a start! ;-)

All the best,
Stephen
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