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Computer will not shut down as windows indicates that it is doing???

Posted on 2000-02-29
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Last Modified: 2013-12-28
On a IBM Thinkpad 380z (which is not too old) running windows 98 (factory) when you ask it to restart or to shut down - windows does everything BUT actually turning the hardware off as it is supposed to do. The screen displays "windows is closing down" or whatever - but the hardware stays on. If you request a "restart" it just sits at that screen that says windows is shutting down...
DOES ANYBODY KNOW WHY THIS MACHINE IS DOING THIS? It is new to me so I did erase the drive and let the factory disks set it up same as new.

Thanks,
Chin
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Question by:chinman
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11 Comments
 

Expert Comment

by:Brainwashed
ID: 2571383
Hi chinman!

Have you entered the BIOS setup for your laptop? There are some settings there, which can be adjusted. Especially those involving the settings for APM's, battery functions, and power savings. I do not possess any laptop, but anyhow???

Regards Brainwashed
0
 

Expert Comment

by:Brainwashed
ID: 2571386
Look at the BIOS settings......
0
 

Expert Comment

by:darrspil2
ID: 2572524
there is a fix from Microsoft it should fix any problems you have. its called 4756us8.exe ... that should fix problems. if not let me know.
0
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Author Comment

by:chinman
ID: 2574758
Please do not LOCK a question unless you KNOW the answer. A GUESS should be posted as a comment.
But - Thanks for trying.
0
 

Author Comment

by:chinman
ID: 2574796
ATTENTION: darrspil2
Gone to MS... Can't seem to find such a file. Please advise.

Thanks,
Chin
0
 
LVL 17

Accepted Solution

by:
inthe earned 100 total points
ID: 2574938
hi,
i have seen this problem before on many different types of pc's running win98 so your not alone.
fortunatly there a good site to deal with it:
James A. Eshelman's Windows Shutdown Troubleshooter
http://members.xoom.com/Khephra/a/shtdwnse.htm 
(specific to Win98 SE) or
http://members.xoom.com/Khephra/a/shutdown.htm 
(for general)  
hopefuly they should sort it out,

Regards Barry
0
 

Author Comment

by:chinman
ID: 2575063
THANK YOU VERY MUCH!
THAT DID THE TRICK.

CHIN
0
 

Author Comment

by:chinman
ID: 2581821
Guys.....Especially inthe (who got the points) We have a development. The problem came right back and I can not get it to go away at all again???? So, I guess I'm sort of re-opening this question to you.

Thanks,
Chin
0
 
LVL 17

Expert Comment

by:inthe
ID: 2581950
hi,
sorry to hear that.
did you do anything at all after the fix?,install anything afterwards etc ..?
can you give more details on what happened .
well please try this :

http://support.microsoft.com/support/kb/articles/Q202/6/33.ASP?LNG=ENG&SA=ALLKB&FR=0

i too ahve read of this fix that darrspil2 mentioned but i cant find a link to it ..
do you know where it is darrspil2 ?

0
 
LVL 17

Expert Comment

by:inthe
ID: 2581965
0
 

Author Comment

by:chinman
ID: 2585045
THE PROBLEM HAS BEEN SOLVED!!!
I discovered that it was the PCMCIA modem/ethernet card that was causing the hardware conflict.
But, Thanks everybody for your help.

Chin
0

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