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Computer will not shut down as windows indicates that it is doing???

Posted on 2000-02-29
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Last Modified: 2013-12-28
On a IBM Thinkpad 380z (which is not too old) running windows 98 (factory) when you ask it to restart or to shut down - windows does everything BUT actually turning the hardware off as it is supposed to do. The screen displays "windows is closing down" or whatever - but the hardware stays on. If you request a "restart" it just sits at that screen that says windows is shutting down...
DOES ANYBODY KNOW WHY THIS MACHINE IS DOING THIS? It is new to me so I did erase the drive and let the factory disks set it up same as new.

Thanks,
Chin
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Question by:chinman
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by:Brainwashed
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Hi chinman!

Have you entered the BIOS setup for your laptop? There are some settings there, which can be adjusted. Especially those involving the settings for APM's, battery functions, and power savings. I do not possess any laptop, but anyhow???

Regards Brainwashed
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by:Brainwashed
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Look at the BIOS settings......
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by:darrspil2
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there is a fix from Microsoft it should fix any problems you have. its called 4756us8.exe ... that should fix problems. if not let me know.
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by:chinman
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Please do not LOCK a question unless you KNOW the answer. A GUESS should be posted as a comment.
But - Thanks for trying.
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by:chinman
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ATTENTION: darrspil2
Gone to MS... Can't seem to find such a file. Please advise.

Thanks,
Chin
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inthe earned 100 total points
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hi,
i have seen this problem before on many different types of pc's running win98 so your not alone.
fortunatly there a good site to deal with it:
James A. Eshelman's Windows Shutdown Troubleshooter
http://members.xoom.com/Khephra/a/shtdwnse.htm
(specific to Win98 SE) or
http://members.xoom.com/Khephra/a/shutdown.htm
(for general)  
hopefuly they should sort it out,

Regards Barry
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by:chinman
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THANK YOU VERY MUCH!
THAT DID THE TRICK.

CHIN
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by:chinman
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Guys.....Especially inthe (who got the points) We have a development. The problem came right back and I can not get it to go away at all again???? So, I guess I'm sort of re-opening this question to you.

Thanks,
Chin
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Expert Comment

by:inthe
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hi,
sorry to hear that.
did you do anything at all after the fix?,install anything afterwards etc ..?
can you give more details on what happened .
well please try this :

http://support.microsoft.com/support/kb/articles/Q202/6/33.ASP?LNG=ENG&SA=ALLKB&FR=0

i too ahve read of this fix that darrspil2 mentioned but i cant find a link to it ..
do you know where it is darrspil2 ?

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by:inthe
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by:chinman
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THE PROBLEM HAS BEEN SOLVED!!!
I discovered that it was the PCMCIA modem/ethernet card that was causing the hardware conflict.
But, Thanks everybody for your help.

Chin
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