Solved

Grinding Noise on Scanjet 5100c

Posted on 2000-03-02
4
307 Views
Last Modified: 2013-12-15
Grinding noise on usage becoming so frequent two months ago, went after HP.  Am now using the second "refurbished" replacement and thought everything was OK.  Today started doing the same so decided it was time to look further and found the "problem" listed in Customer Care with shutdown-unplug-re-unlocked-replug-restart scenerio.  Worked fine this time but is that an ongoing thing/ I've been very happy with HP but this is crazy.  If appropraite please reply as well to cyples@ns.sympatico.ca..Thanks, Al
0
Comment
Question by:Al030200
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 3

Accepted Solution

by:
johlari earned 0 total points
ID: 2578357
The grinding noise is related to one of thwo things.  The first is that the lock is partially engaged.  This is checked by locking and unlocking the scanner.  

If that does not fix it the problem is in the hardware.  There is no other fix except service.  I believe that HP has a warranty on their refurb. replacements.  I'd contact them again and see what the offer on the table is.
0
 

Author Comment

by:Al030200
ID: 2578547
I'm forming the impression that this model is somewhat prone to problems.  The original was grinding so bad I had to finally start communicating with HP since it was just slightly out of warranty.  1st replacement would not even pass test and now this the second.  I think I'll now begin negotiating a replacement.  Thanks very much.
0
 
LVL 3

Expert Comment

by:johlari
ID: 2578971
I heard they (HP) had a replacement scheme set up for this scanner.  It may not take much negotiation - Good Luck.
0
 

Author Comment

by:Al030200
ID: 2579488
Thanks for you support.
Al
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I recently purchased an HP EliteBook 2540p notebook/laptop. It has two video ports on it – VGA and DisplayPort. HP offers an optional docking station for the 2540p that also has both a VGA port and a DisplayPort. There are numerous online reports do…
If you are having problems installing printer drivers, or if documents repeatedly get stuck in the print queue even after re-installing the printer drivers, then follow these steps to solve the problems. Please note that the steps are shown both for…
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers. According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…
Attackers love to prey on accounts that have privileges. Reducing privileged accounts and protecting privileged accounts therefore is paramount. Users, groups, and service accounts need to be protected to help protect the entire Active Directory …

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question