?
Solved

Grinding Noise on Scanjet 5100c

Posted on 2000-03-02
4
Medium Priority
?
311 Views
Last Modified: 2013-12-15
Grinding noise on usage becoming so frequent two months ago, went after HP.  Am now using the second "refurbished" replacement and thought everything was OK.  Today started doing the same so decided it was time to look further and found the "problem" listed in Customer Care with shutdown-unplug-re-unlocked-replug-restart scenerio.  Worked fine this time but is that an ongoing thing/ I've been very happy with HP but this is crazy.  If appropraite please reply as well to cyples@ns.sympatico.ca..Thanks, Al
0
Comment
Question by:Al030200
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 3

Accepted Solution

by:
johlari earned 0 total points
ID: 2578357
The grinding noise is related to one of thwo things.  The first is that the lock is partially engaged.  This is checked by locking and unlocking the scanner.  

If that does not fix it the problem is in the hardware.  There is no other fix except service.  I believe that HP has a warranty on their refurb. replacements.  I'd contact them again and see what the offer on the table is.
0
 

Author Comment

by:Al030200
ID: 2578547
I'm forming the impression that this model is somewhat prone to problems.  The original was grinding so bad I had to finally start communicating with HP since it was just slightly out of warranty.  1st replacement would not even pass test and now this the second.  I think I'll now begin negotiating a replacement.  Thanks very much.
0
 
LVL 3

Expert Comment

by:johlari
ID: 2578971
I heard they (HP) had a replacement scheme set up for this scanner.  It may not take much negotiation - Good Luck.
0
 

Author Comment

by:Al030200
ID: 2579488
Thanks for you support.
Al
0

Featured Post

Portable, direct connect server access

The ATEN CV211 connects a laptop directly to any server allowing you instant access to perform data maintenance and local operations, for quick troubleshooting, updating, service and repair.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Well I am not sure whether i deserve anything (credit or points) for this article, since I have not written the source code but discovered the same while browsing the net. I only wish to help EE users save some money and probably help the environmen…
If you are having problems installing printer drivers, or if documents repeatedly get stuck in the print queue even after re-installing the printer drivers, then follow these steps to solve the problems. Please note that the steps are shown both for…
NetCrunch network monitor is a highly extensive platform for network monitoring and alert generation. In this video you'll see a live demo of NetCrunch with most notable features explained in a walk-through manner. You'll also get to know the philos…
Sometimes it takes a new vantage point, apart from our everyday security practices, to truly see our Active Directory (AD) vulnerabilities. We get used to implementing the same techniques and checking the same areas for a breach. This pattern can re…

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question