Shutting down

Recently I have been trying to shut down windows and the screen freezes at the shutting down windows scene. Originally when the problem started I was in netscape and it said netscape performed and error and was shutting down. But I couldn't get the error message to go away so i tried to shut down. And i get the error message frequently now especially when i have to netscape browsers open. Dew associate was helping me and I apologize for not responding back but I was out of town on assignment for awhile
Help.
Regards
Robert

rigellAsked:
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intheCommented:
hi,
i have seen this problem before on many different types of pc's running win98 ,
fortunatly there a good web site to deal specifically with it:

James A. Eshelman's Windows Shutdown Troubleshooter
http://members.xoom.com/Khephra/a/shtdwnse.htm 
(specific to Win98 SE) or
http://members.xoom.com/Khephra/a/shutdown.htm 
(for general)  
im pretty confident they should sort it out for ya

Regards Barry
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pookytooCommented:
This could be various things.
From a bad display driver to a virus scanner to a problem with the network card.
The best way to solve your problem would be to follow the trouwbleshoot steps on this page:
http://support.microsoft.com/support/kb/articles/Q202/6/33.ASP?LNG=ENG&SA=ALLKB&FR=0

This shows you step by step what could be wrong, how to test it and how to solve it.

Good luck.
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ajmcgarryCommented:
Have you tried disabling fast shutdown using MSCONFIG?
It might be the problem but to give ir a go. START -> RUN -> "MSCONFIG" -> general -> advanced -> disable fast shutdown.
Although I'm pretty sure that Dew Associates would have probably mentioned this already, or something more appropiate.
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darrspil2Commented:
there are some other things you can try there is a fix out by MS that fixes this problem. What ver of WIN98 are you running in the SE the fast shutdown has been taken out. Another thing might be IE ... which ver are you running of IE.?
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rigellAuthor Commented:
Dew associates had already suggested disabling fast shut down which it didnt help. I will try and go to the support page.
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Patricia Siu-Lai HoCommented:
rigell, what version of netscape? pslh
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dew_associatesCommented:
Hi Robert,

I didn't realize you had opened a new Q for this. In the future, always return to the original page to continue an unresolved problem.

Let's see what is causing this hang. After the next on-line session and you're ready to shut down, use your Ctrl, Alt and Del keys and open your close programs dialogue box and end task for everything except for Systray and Explorer. Now try a normal shutdown, does the PC shutdown normally?

If not, where does it hang?

Dennis
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rigellAuthor Commented:
Ok well dew I tried closing everything except for explorer and systry and though that help i had normal shutdowns for a day but then it started hanging on the waiting for windows to shut down where it says windows 98. I also tried disabling fast shutdown as well as checking my start up menu in msconfig and looked for what could possibly be hanging it up still no luck
robert
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rigellAuthor Commented:
Ok well dew I tried closing everything except for explorer and systry and though that help i had normal shutdowns for a day but then it started hanging on the waiting for windows to shut down where it says windows 98. I also tried disabling fast shutdown as well as checking my start up menu in msconfig and looked for what could possibly be hanging it up still no luck
robert
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dew_associatesCommented:
Well, if by doing these things it worked, then you have a file or a program that is causing the hang.

Since there's no magic wand here, you're going to have to go through MSCONFIG and disable as much as you can and then test and see if you can get a good shutdown and then bring back one item at a time to find which one is the cause.
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Patricia Siu-Lai HoCommented:
rigell, What's your status?   pslh
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