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Explorer/IE Crash

Posted on 2000-03-03
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Last Modified: 2013-12-28
Lately, I've been getting this error after closing an IE window or just working in Explorer. I have no idea what's causing it...any help?

EXPLORER caused an invalid page fault in
module KERNEL32.DLL at 017f:bff7b9f5.

(It also occurs in SHLWAPI.DLL sometimes at the same address)
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Question by:mr_black
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LVL 63

Expert Comment

by:SysExpert
ID: 2581321
Have you gotten the newest version of IE patches and the win98 updates ?
These may help solve your problem. Available from the Windowsupdate in the start menu.

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Author Comment

by:mr_black
ID: 2581341
I already have all the updates to IE/Windows installed and this is happening. What next? :(
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Accepted Solution

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hewittg earned 400 total points
ID: 2581674
Mr Black
This is from Microsoft

Kernel 32 error

http://support.microsoft.com/support/kb/ARTICLES/Q155/1/16.asp

The shlwapi error info that I found  said to clear the cache and history.  I have not had this problem before so take this as a research recommendation.

Hope it helps.

Glenn
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Author Comment

by:mr_black
ID: 2584038
Thanx :)
If it doesnt work later, can I ask you again?
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LVL 15

Expert Comment

by:hewittg
ID: 2584043
Sure,
I would have recommended that you check it out completely before accepting the answer.  If it does not work, I will get with EE and get your points back if I can.  Keep us posted and all the experts will help you.

Glenn
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Author Comment

by:mr_black
ID: 2584168
It seems to have fixed the problem, so... :) Thanx :)
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LVL 15

Expert Comment

by:hewittg
ID: 2584181
Great,
Makes me feel better.  Good luck in all your adventures.

Glenn
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