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missing HP SJ 5100C driver for W98

Posted on 2000-03-03
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Last Modified: 2013-12-15
Hi,  I just bought a ScanJet 5100C. It came with a software CD and a Support manual (no user guide, though!)

Anyway, I installed it as required between my Win98 PC and my HP DeskJet 712C.  I can print to the printer no problem.

I installed the Software from the CD and an item appears in the Control panel Devices for device 5190A.

When I boot the PC, 98 tells me that it has detected new hardware and then ask me to insert the Win98 CD (which I don't have since my PC came with Win98 pre-installed).  There are CAB files on the \Windows\... directory but the device driver that it wants (hpsjrreg.exe) cannot be found there.

I went to www.hp.com (cposupport\prodhome\c5197a.html) & downloaded sj259en.exe and unpacked
sj259upd which claimed to install without incident, although nothing obvious was added to my configuration.  Control Panel tells me that the devide 5190a is installed but that there is no driver for it.

But the machine still doesn't want to let me use the scanner.

Now what ?  I searched your web site up, down & sideways looking for hpsjrreg.exe but no luck.

How come the driver is not on the CD that came with the scanner nor is it readily available on your website.

Can someone please send what I need to me as an email attachment to willie_arbuckle@lotus.com or tell me where I can download what I need.
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Question by:willie030300
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4 Comments
 

Author Comment

by:willie030300
ID: 2582283
Edited text of question.
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Accepted Solution

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briancassin earned 0 total points
ID: 2594817
willie,

if you can not extract the file from the cab files on your pc then you will have to borrow someones win98 cd    you shoudl have gotten a win98 cd with your computer when you bought it otherwise if you ever have a problem you will never be able to reload your system the manufacturer of your pc should have provided that to you if they did not contact them and have them send you a win98 cd.

here is how to fix the problem

First try this uninstall the scannner (if you have norton anti virus then go into the program and turn off auto protect mode) then reboot once in windows hit ctrl,alt,delete and end task everything except for explorer and systray then reinstall the scanner if that does not fix it follow the info below.


ISSUE: When using HP PrecisionScan, the error "Another program is using the scanner - please close the program and try again" appears.

SOLUTION 1: Reinstall the scanner drivers. This can be done by following the steps listed below:

Right-mouse click My Computer icon and select properties, then Device Manager.
In Device Manager scroll down to Other Devices and click the + (plus) sign. Look for the HP ScanJet 5100C or C5190A. If it is there, highlight it and click the Remove tab. Click OK in the warning popup box and then reboot the computer.
When Windows restarts, new hardware will be detected and you will be prompted to insert the WIN 98 CD. Select OK.
If the error "Can't find HPSJRREG.EXE" appears, check the Copy files from box and type in D:\Win98 (where D: is the drive letter for your CD-ROM drive) or if you do not have a Window 98 CD then type in the path C:\WINDOWS\OPTIONS\CABS. The driver files will be found and the scanner will load properly.
SOLUTION 2: Verify that StillImageMonitor is running following the steps below:

Select CTRL+ALT+DELETE. If STIMON does not appear click Start, Run, type MSCONFIG and hit OK.
When the System Configuration Editor appears, select the Startup tab.
Place a check in the box titled STIMON (or Still Image Monitor).
If this selection does not appear, close the System Configuration Editor, then click Start, Settings, and Taskbar and Start Menu.
Select the Start Menu tab, and then select Add.
In the command line type C:\Windows\System\Stimon.Exe, then select Next.
When asked which folder file should be placed in select Startup.

--------------------------------------------------------------------------------

NOTE: If prompted that no file was found, STIMON.EXE must be extracted from the Windows 98 CD to C:\Windows\System using the System File Checker. For information on using System File Checker, see the Windows 98 Help files.


Just as a note we are competely independent from any companies such as HP etc... there are no drivers on this website it is just a forum where questions can be posted and experts like myself answer your questions and try to provide a solution for you.
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Author Comment

by:willie030300
ID: 2595784
I borrowed a Win98 CD and encountered the same resistance from the OS t find the Driver.  I specified that it should use CAB #17 and then it installed.

I was NOT impressed with HP's level  of support on their web site or by telephone - toll call 6AM - 6PM (HP should realise that others have jobs too and are not able to sit at home machine at those times).

Thanks, Brian.
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LVL 21

Expert Comment

by:briancassin
ID: 2597795
your welcome... yeah i know what you mean  unfortunately a lot of companies are that way
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