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Installing Office 2000

Posted on 2000-03-04
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Last Modified: 2010-04-14
I am running Windows 2000 Professional and am trying to install Office 2000 however if I click on install from Windows Explorer I get the following message "This installation package cannot be installed by the Windows Installer Service. You must install the Windows Service pack that contains a newer version of the Windows Installer sevice".

I have downloaded and installed all of the updates at the microsoft update site however this hasn't helped. I have even tried looking for help in the support area of the microsoft site, however no solutions are given. The error ID which was listed on the microsoft site related to this problem was 1613 (note this is not the question no.). How do I go about installing Office 2000?

Thanx for any help...
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Question by:sandman97289
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4 Comments
 

Expert Comment

by:opihi
ID: 2582911
O2K installs without any problems since Beta3 of W2K Prof. If you have your CD-Autostart enabled (in this case recommended) and insert the (original!) Microsoft O2K-CD#1, Windows InstallerServices will be úpdated automatically and your problems should be solved. You also have to be logged on as a user with administrative privileges.

Good Luck
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Author Comment

by:sandman97289
ID: 2582918
opihi, CD-Autostart is on and I do have administrative privileges, however I still keep getting the same errors...
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Accepted Solution

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opihi earned 100 total points
ID: 2582931
Dear sandman,

which W2K-Build do you run? Did you upgrade an older OS to W2K or did you perform a "fresh" installation.
There is another point:
If you had previously Office97 installed, its not good idea to install O2K, cause unexpected problems could occur. If this was the case, uninstall everything that has to do with Office, reboot, clean your registry by hand, reboot, and retry the installation.
If this doesn´t help, you should perform a new installation of W2K on a spare harddisk for test purposes and after installation of os is complete, immediately try to install O2K, no matter if all the drivers for your devices have been installed completely.
During OfficeInstallation choose Run Everything From My Computer. This should really work, otherwise check your Office-CD for fabrication failure.

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Author Comment

by:sandman97289
ID: 2582940
opihi, thank you very much for your help. I figured out the problem. I was using backup cds that I had made of Office2K (I have spoiled too many cds in the past), the cd label wasn't correct on this. I tried using my orginal copy and it worked. :-)

Even though I figured out what the problem was I am awarding the points to you for your help and effort, cheers :-)
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