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Win2k & internal modem

Posted on 2000-03-04
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Last Modified: 2010-04-13
Hi,
I've been trying for many, many hours to get my modem to work with win2k, but it will not allow me to install the com port that it requires.
I have tried disabling the onboard com ports via the bios but that does not seem to have made any difference.  In the device manager the new com port will always come up with an error, but there are no conflicts and the troubleshooter is of little help.
I do not know what my modem is as it came with the whole system.  It has Rockwell chips on it and I think it is probably an AOpen modem, though I can't work out which one, all the ones I have found so far with these particular chips seem to have groups of jumpers on them, where as mine has one jumper(dunno which one though).  There appears to be no way of setting anything on the modem card itself.  I have tried downloading the drivers for the AOpen FM56 ITU but really the problem is before I even get as far as installing the modem as I don't even get the com port as an option in the modem installer.
any advice is most appreciated.
cheers
Bruce
Please mail me at bsandeman@hotmail.com aswell as responding to this question, as my registered email is not accesible from this machine.  I will then log back into the exchange and update the question as necessary.
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Question by:bsandeman
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by:harley47
ID: 2583100
The Aopen modem does not have a hardware com port. It is done with the drivers. I've got the Aopen fm56p running on two win2k machines. If your modem is PCI based this is the driver

http://www.aopen.com.tw/scripts/ftplist.asp?pub/driver/modem/fm56-p/fm56pw2k.exe

Hope this works
Bill

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by:harley47
ID: 2583105
correction the PCI base Aopen modems do not have a hardware com port.

Also one question:  In the summary screen does it list a PCI serial communication port? or something to that nature?  If so that is the modem. Also in the device manager is there anything listed under Other Devices?


Bill
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by:harley47
ID: 2583106
Make that three questions :)
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by:bsandeman
ID: 2583300
Thanks for your comments.
My card is an ISA card and I have since done a huge amount of searching the web and discovered that it is actually not an AOpen modem (it just happens to use the same chipset).  A company called Genesis Equipment Technology actually made it; however they must have gone bankrupt or something as I can find nothing about them on the web.  I found a babt number on the back of the modem which was registered to them anyway.  The product name in the oftel register is 560PCV and a search on this will bring back www.modulartech.com.  But their drivers and manuals do not help the issue.  It seems that somehow I need to create this com port but I don't know how...
I even upgraded the bios on my motherboard in case it was that, but it wasn't.  Though I do get a pretty picture when I boot now, saying that Intel made my motherboard, lovely...

obviously answering your pci questions is irrelevant as it is an ISA card.  However under device manager I do have 3 items in the other devices list (all with problems apparently), these are as follows:
Multimedia Video Controller
Quartz Video Capture
Quartz Video Capture

2 the same for some bizzarre reason.
They are failing with code 28 - Drivers not installed.

any ideas?
cheers
Bruce
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by:bsandeman
ID: 2583307
by the way the modem has a video port on it, I guess for video conferencing, but I've never used it.
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harley47 earned 150 total points
ID: 2583316
As soon as you upgrade the drivers for the Quartz Vidoe Capture the com port will appear. I'm willing to bet with both of the com ports in the bios disabled one of those Quartz is on 2f8 irq 3. That is the modem. You need to find drivers. you can get generic drivers from rockwell. if you have the drivers already check the resources on both of those Quartz then load the modem driver for the one that is using a memory address and an IRQ.

Bill
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by:bsandeman
ID: 2583334
Nice one Bill!
That sorted it all out.  Curious one that, could've had me clubbing the modem to death if you hadn't helped.
cheers
Bruce
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