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ScanJet 330C and Windows 2000

Posted on 2000-03-05
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How can I work with my HP scanner under Windows 2000? I can´t find drivers for it...!
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Question by:smyth
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6 Comments
 
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Expert Comment

by:johlari
ID: 2584921
It is not on the official HP list on their web site.  Therefore, unless someone discovers a way, there is none.

As a side note is won't do much good to ask why in this forum.  There are no HP reps who answer questions here and this is not the place to get a response from HP.

If you'd like to contact them see here for all the info - http://www.hp.com/ghp/assist/general.html.
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briancassin earned 0 total points
ID: 2585445
johlari that is not entirely true... anoter person had posted that hp has told them they were working on it possibly when they called and got a supervisor. I would say at this time no there are no drivers are there plans ... possibly depends on the demand for them because it is very costly to make drivers

the best thing you can do it check there webiste

http://www.hp.com/cgi-bin/cposupport/cspt/cds/dlvr.pl?lid=features&fid=bps03528&pid=hpscanjet39525

and write a letter of compliant to the CEO i am sure if she gets enough compliants they will make drivers to make the 3300c Win2k compliant

here is the info. on the corporate headquaters

 HP Corporate and Regional Headquarter Offices

For the HP sales office nearest you, please refer to your local phone directory, or call the HP regional sales office listed below.

Corporate Headquarters
Hewlett-Packard
3000 Hanover Street
Palo Alto, CA 94304-1185
Phone: (650) 857-1501
Fax: (650) 857-5518
Open between 7:00 a.m. and 5:00 p.m. Pacific Standard Time, Monday through Friday.


Regional Headquarter Offices
Latin America
Hewlett-Packard
Waterford Building, 9th Floor
5200 Blue Lagoon Drive
Miami, Florida 33126 USA
Phone: (305) 267-4220
Open between 8:30 a.m. and 5:30 p.m. Pacific Standard Time, Monday through Friday.

Europe, Africa, Middle East
Hewlett-Packard
Route du Nant-d'Avril 150
CH-1217 Meyrin 2
Geneva, Switzerland
Phone: (41/22) 780-8111
Open between 9:00 a.m. and 6:00 p.m. local time, Monday through Friday.


Asia Pacific
Hewlett-Packard
17-21/F Shell Tower
Times Square, 1 Matheson Street
Causeway Bay, Hong Kong
Phone: (852) 599-7777
Open between 8:45 a.m. and 5:45 p.m. local time, Monday through Friday.

 
The CEO is Carly Fiorina

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Expert Comment

by:johlari
ID: 2585942
So, briancassin, are you telling me you have it on some good authority (read from HP and from someone who would know - like a R&D engineer) that there will be drivers for this scanner in Win2K?  

Also, please tell me why your "answer" is more of an answer than mine.  Both merely provide a statement that no driver exists and voice complaint to HP.  

smyth - I apologize for this interlude.  I am not sure you have any more of a solution from either of us.  That's because a solution for you question does NOT exist, and it appears from information on the HP web site that it will NOT exist.
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Expert Comment

by:briancassin
ID: 2586538
because your statement it not entirely true johlari   i have heard they are working on drivers or planning on testing them.
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LVL 3

Expert Comment

by:johlari
ID: 2587293
briancassin - heard from who?  That one guy that posted he got it from a HP manager when he called the corporate office?  That's not a good answer.  They would not necessarily be in a position to know.  HP has ~80,000 employees and there are probably only a handful that would know and they won't be in the corporate office.  They would be in the manufacturing division.

Therefore, you are stating something based off hearsay.  The best we can do in this forum is to provide answers for those questions that have established technical answers or troubleshooting tips for those problems that have no known answers.  What you just provided based off hearsay is incorrect and provides no help or real assistance to anyone.  You're just repeating rumors.
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LVL 21

Expert Comment

by:briancassin
ID: 2588946
johlari

I work at a printer company myself if there is enough complaints to corporate office with threats to return the scanner then they will most liekly make a driver but first they are going to quantify the need once they do that then it goes under development phase.
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