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Win 98 startup problems

Posted on 2000-03-05
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Last Modified: 2013-12-28
When I turn the computer on I frequently get one of these things happening: it gets as far as the windows logo and freezes; it does not even get there... After a few seconds it just goes onto standby; it gives me a message in dos that I have insufficient memory - cannot find HIMEM.SYS......   Now I know I have plenty of memory, and have defragged, turned of anything that could be running at startup... done all I can think of but sometimes I have to reset 4 or 5 times until the thing starts up... what is wrong and what can I do about it?
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Question by:barbican
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9 Comments
 
LVL 18

Expert Comment

by:bruno
ID: 2586480
Reinstall Windows....
You shouldn't lose any info on your computer by doing this.  If there is nothing important you want to save on there anyways, reformat your drive before reinstalling.

-bruno
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Expert Comment

by:sunsetyang
ID: 2586525
You can check to verify that whether your PC had viruses?Try to check this first before doing anything else.
If no,you can check your memory modules,
perhaps they caused this problem or the motherboad.
Good Luck!
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Author Comment

by:barbican
ID: 2588993
I have no idea how to check "memory modules", whatever they are!!  I am sorry - please I am a lady no longer young, not an tech expert!!  And yes it goes without saying I have checked for viruses, have good virus protection regularly updated.
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LVL 5

Expert Comment

by:celtics
ID: 2589003
Try the following :

1) If you have anything in Autoexec.bat or Config.sys remove it and try booting.

2) Shut windows down to a DOS mode and run SCANREG /FIX from the prompt.

3) Inside of Windows do Start->Run and enter SFC to check the System Files integrety.

4) Also try reseating all of the cards and memory in your computer.
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Author Comment

by:barbican
ID: 2593105
well I am sure that means something to you.... where would I find autoexec.bat etc.... how do you "check system files integrity"?...and how do you reseat cards and memory - What cards and memory, where are they?  you are dealing with a complete nincompoop here and none of this makes any sense at all.
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Expert Comment

by:celtics
ID: 2593237
I posted my comment before I saw your previous post.

Before we go to far, what type of computer (Make and Model) is this?  Make will be something like Dell, Gateway, Compaq, etc.  If this computer was bought a local computer store and has no brand listed, just say it is generic.  The model will be something like Optiplex Gxi, Presariao 500, etc.  If this computer is generic it may not have a model number.  If you know what processor(Pentium, Pentium II, AMD, Cyrix, Celeron, etc) you have that would also be helpful.
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Author Comment

by:barbican
ID: 2593321
It must be generic...I think made in China.  Pentium II processor.
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Accepted Solution

by:
maxmars earned 0 total points
ID: 2593334
I expect some of this may seem as unfamiliar terrain for you but a good way to track down this kind of problem is to examine the boot up process (that is to say; follow what programs are loading as the machine boots up one by one.)

If its at all possible to do so hwn you boot up your machine, after the "BEEP" press and hold the F8 key (above the numbers row).

You "should" get a menu screen asking you to press certain numbers to select how you want to boot your machine.  

1st, (for what could be the simplest problem) select the number to boot up in "SAFE" mode.  If when youre experimenting with the solution this ALWAYS works (i.e. you CAN boot into SAFE mode without problems consistently) the problem is most certainly a file being accessed during normal bootup.

2nd, choose the step by step method, intially just take it easy and answer every single question "(Y)es".  If, again, it boors up OK consistenlty, its probably a timing issue (in other words - a file the system is trying to load isnt finished loading when a conflicting file is accessed and loaded, causing the whole thing to halt and crash.

If you still have crashing problems, try skipping all network related stuff, if you cant tell whats network related or not, you've got some homework ahead of you, because those files often cause this kind of issue.

Try these... I'll watch for any response from you.
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Author Comment

by:barbican
ID: 2593358
will have a go - thanks...
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