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Precisionscan Pro freezes up!!

Posted on 2000-03-06
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Last Modified: 2013-12-15
I purchased an HP 6250cxi about a month ago and it hasn't worked yet.  

When I use precision scan pro, it freezes up about midway thru the preview scan.  I have to completely shut down the computer.  The only way I've been able to scan anything is in grayscale (not what I need).  

I'm running Win95, using a SCSI connection, 350Mhz AMd processor with 32 megs ram.  Also have an HP CDRW on the same computer.  

The scanner itself seems to be working otherwise, so I think it's something with the software.  Any ideas?

Pleeeeeeez help.....
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Question by:rkirkf
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Expert Comment

by:briancassin
ID: 2588982
Uninstall all of the scanner sofware (if you have norton anti virus go into and disable auto protect mode) then reboot once in windows hit ctrl,alt,deleye and end task everything except for explorer and systray then reinstall the scanner and it's software. If that did not work then try the following

1. Go into your bios and disable the power management

2. Plug the scanner directly to the wall do not run through surge protector.

3. with the scanner software running right click on my computer and select properties then go to the performance tab  if it is less then say 70 - 80 % then it may be a system resource issue

 If it is a system resource issue then hit ctrl,alt,delete and end task everything except for the scanner software, explorer and systray and try scanning again she if that makes a difference.

If no difference then check your free hard drive space by going into my computer roght clicking on the c drive selecting properties then if the free hard drive space is less then 125MB you will need to clear some things off of your pc

4. close all of your programs then Go to start programs accessories and system tools and select to scandisk run that once it is done go to start, programs,accessories and then defrag.
Once it is done doing that try again

5. if that did not work right click on your desktop go to properties then go to the settings tab click on advanced then go to the adapter tab write down the name next to the chipboard this is your video card. then go to the performance tab put it to none apply it then reboot try again.

If none of this worked let me know what the results were i.e. error messages etc..
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Author Comment

by:rkirkf
ID: 2589492
I tried all that you suggested and had the same result.  As to my resources, it's at about 87 percent and  I have about 9 gigs of free hard drive space.  I would assume that's plenty.  The video card name was Trident Super VGA (software version 4.0 if that matters).  

You had good suggestions, several of which were brand new to me.  Unfortunately I had the same result.  It will allow the preview scan but only freezes up when I try to zoom or save the file.  I did have success one time when I scanned in grayscale, but that's obviously not workable (not when i spent $400 on the scanner).

Thanks for your help.  Any other ideas?
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by:johlari
ID: 2590184
What SCSI controller?
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LVL 21

Expert Comment

by:briancassin
ID: 2590427
how is this device connected the HP CDRW   drive is it internal SCSI USB or PARALLEL PORT ?


Well from what u wrote back your system resources are not an issue...

I am going to suggest also try updating your video card I would say at this point it is one of 3 things

1. the HP CDRW drive is interferring
2. The SCSI card is having a problem (but this doubtfull since it does work)
3. Your video card is causing conflict (this i would say is most likely since greyscale works fine it sounds like a load on the video card is freezing the system... try updating the drivers for the video card

go to this site to determine exactly what card u have and to get updated drivers for it
http://www.trid.com/html/faq/general.htm
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Author Comment

by:rkirkf
ID: 2592225
I upgraded the video per your instructions and got the same result.  The SCSI card I'm using is on that I had from an older HP scanner.  (HP assured me it would work, for whatever that's worth.)

Next, I uninstalled all the software for the CD writer (ie, direct cd, etc.).  I didn't actually go into control panel and remove the CD writer itself, as I'm a little nervous about doing that since I'm not sure how I'd get it back.  If you think doing that would make a difference, can you also tell me how I would get it back on my system later?

I tried running it bare bones, with no other software running, with no cd software even installed.  I did manage to get one thing scanned properly (a color picture), but when I tried it again (a black and white drawing) it froze on me again.  

One thing I forgot to mention--When I first was having this problem, it would freeze on the preview scan.  The status bar on the bottom would only get to 90 percent or so.  When I went up and disabled that status bar, I could complete the preview scan.  But then it froze on the zoom or the save as.

Thanks for your suggestions.  I look forward to any more help.

Kirk Franklin
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Expert Comment

by:briancassin
ID: 2592377
That CD writer u have is an external one correct ?   if this is correct then what is it connected to
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Author Comment

by:rkirkf
ID: 2592391
No, it is an internal unit.  The model number is 8250i and it's only about 4 months old.
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Accepted Solution

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johlari earned 0 total points
ID: 2593729
Which scanner did the old SCSI card come from?  This may make a difference.  How does it identify itself in the Device Manager?
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Author Comment

by:rkirkf
ID: 2596478
Johlari, you pegged it.  I got an email from HP saying my scsi wasn't the right kind so I went out and got a new one and now it seems to be working fine.

The scsi I had was one that came with an old HP IIc that I was using previously.  The local "expert" at Best Buy told me it would work fine so I hadn't really considered it as a problem.  HP informed me that that scsi was a type 1 only and I needed one that was Type 1 or Type 2.  

I appreciate your help, along with all the others who posted potential answers.  

Kirk
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Author Comment

by:rkirkf
ID: 2596483
Johlari, you pegged it.  I got an email from HP saying my scsi wasn't the right kind so I went out and got a new one and now it seems to be working fine.

The scsi I had was one that came with an old HP IIc that I was using previously.  The local "expert" at Best Buy told me it would work fine so I hadn't really considered it as a problem.  HP informed me that that scsi was a type 1 only and I needed one that was Type 1 or Type 2.  

I appreciate your help, along with all the others who posted potential answers.  

Kirk
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