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Can't access word and excel files

Posted on 2000-03-06
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Last Modified: 2013-12-23
I've checked Technet for this error and the fixes are already applied but we still get this message:
"Word failed reading from this file (AutoRecovery save of file_name.asd).
Please restore the network connection or replace the floppy disk and retry."

Almost everyday at least one user experiences this problem of trying to access a word or excel file off of our main server and it runs rampant. It's not a permissions problem I'm positive. They are running win98 and winNT workstation. Rebooting the server won't work.
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Question by:ntguru
7 Comments
 

Expert Comment

by:fatherted
ID: 2589370
If your running office off a server (rather than a local copy on each machine) check that the install on the server isnt corrupted in anyway, check maybe that ordinary users dont have the wrong permissions, maybe someone accidently corrupted something on the network install.
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Author Comment

by:ntguru
ID: 2589399
Office 97 is not installed on the server. Just being used to store the data.
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Author Comment

by:ntguru
ID: 2589400
Office 97 is not installed on the server. Just being used to store the data.
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Expert Comment

by:fatherted
ID: 2589481
Also.. on the machines check the location for autorecovery in the option (say in word for example) under tools, then options, then file locations, you will see it there, maybe it's set to a drive letter that isnt always mapped (the odd time logon scripts dont run) like a home dir on network server or something like that, ive seen that before. change it to the UNC path \\servername\users\$USERNAME$ or something like that (trip me up if i got that wrong) which means as long as they are logged on and ther server is up they can access it regardless of drive letter mappings. Mapped drive letters always seem to cause havoc!!!
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Expert Comment

by:Tim Holman
ID: 2590888
I've seen this happen before with a dodgy card in a hub.
Can you get your network checked out ?
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Accepted Solution

by:
amikkelsen earned 50 total points
ID: 2598134
This message happens if the files are corrupt. Verify whether it is the same files every time, or if the problem is intermittent. Try copying a problem file from the server to a desktop. Then open the file. If there's corruption there should be bad spots in the files.

The other possibility is that bad networking is the problem - this would cause a problem accessing data, just like corruption. In which case you have to trouble shoot according to network location.
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Author Comment

by:ntguru
ID: 2613791
It actually was not the gentleman amikkelsen comments that fixed it. It was the antivirus that was the culprit. Thanks for the help....
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