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KRNL386.EXE illegal operation when trying to use real player 7

Posted on 2000-03-06
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Last Modified: 2013-12-28
I have been having a problem with real player on my computer.  I just installed the full version of real player 7 and when I click on the real player icon to use it i get this illegal opeation:

REALPLAY caused a general protection fault
in module KRNL386.EXE at 0002:00007aaf.
Registers:
EAX=00000157 CS=0147 EIP=00007aaf EFLGS=00000a03
EBX=00638004 SS=4fbf ESP=00007ff8 EBP=00638002
ECX=00004fbf DS=0000 ESI=00000000 FS=3277
EDX=00000000 ES=0167 EDI=00000034 GS=0000
Bytes at CS:EIP:
66 ad c6 46 fe 00 66 3d 01 00 ff ff 75 08 88 46
Stack dump:
003416a7 00008014 801819b2 16b70d5a 00000000 00000000 00000000 00000000 bff714d9 0000015f 0063f028 00000167 00003277 000004e8 0079e5a0 00000000

this was also happening with my previous version of real player and I didn't bother trying to do anything about it untill I got the real player 7 and want to be able to use it now.  Any help any of you experst can give will be greatly appreciated thanks.

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Question by:bigdaddyT
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Accepted Solution

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yedwy earned 100 total points
ID: 2589363
It seams you have either a memory or file system exeption. So try this scan your disk for errors with windows scandisk and let it correct mistakes if there are eny. You didn t write how long is this happening if this is from the first day using real player it could be a hardware problem with memory aldough I don t think so as you obviesly don t have problems with other aplications. if this with disk doesnt help try reinstalling real player and if that doesn t solve the problem you should reinstall windows or find another player (Media player or so).
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by:bigdaddyT
ID: 2590033
Thanks it fixed right away
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Expert Comment

by:yedwy
ID: 2592831
I am glad I could help.
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