Solved

KRNL386.EXE illegal operation when trying to use real player 7

Posted on 2000-03-06
3
201 Views
Last Modified: 2013-12-28
I have been having a problem with real player on my computer.  I just installed the full version of real player 7 and when I click on the real player icon to use it i get this illegal opeation:

REALPLAY caused a general protection fault
in module KRNL386.EXE at 0002:00007aaf.
Registers:
EAX=00000157 CS=0147 EIP=00007aaf EFLGS=00000a03
EBX=00638004 SS=4fbf ESP=00007ff8 EBP=00638002
ECX=00004fbf DS=0000 ESI=00000000 FS=3277
EDX=00000000 ES=0167 EDI=00000034 GS=0000
Bytes at CS:EIP:
66 ad c6 46 fe 00 66 3d 01 00 ff ff 75 08 88 46
Stack dump:
003416a7 00008014 801819b2 16b70d5a 00000000 00000000 00000000 00000000 bff714d9 0000015f 0063f028 00000167 00003277 000004e8 0079e5a0 00000000

this was also happening with my previous version of real player and I didn't bother trying to do anything about it untill I got the real player 7 and want to be able to use it now.  Any help any of you experst can give will be greatly appreciated thanks.

0
Comment
Question by:bigdaddyT
  • 2
3 Comments
 

Accepted Solution

by:
yedwy earned 100 total points
ID: 2589363
It seams you have either a memory or file system exeption. So try this scan your disk for errors with windows scandisk and let it correct mistakes if there are eny. You didn t write how long is this happening if this is from the first day using real player it could be a hardware problem with memory aldough I don t think so as you obviesly don t have problems with other aplications. if this with disk doesnt help try reinstalling real player and if that doesn t solve the problem you should reinstall windows or find another player (Media player or so).
0
 

Author Comment

by:bigdaddyT
ID: 2590033
Thanks it fixed right away
0
 

Expert Comment

by:yedwy
ID: 2592831
I am glad I could help.
0

Featured Post

Don't lose your head updating email signatures!

Do your end users still have the wrong email signature? Do email signature updates bore you or fill you with a sense of dread? You can make this a whole lot easier on yourself by trusting an Exclaimer email signature management solution. Over 50 million users do...so should you!

Join & Write a Comment

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now