We help IT Professionals succeed at work.

2nd parallel port locks up Gateway

dsander
dsander asked
on
944 Views
Last Modified: 2013-12-28
I need a 2nd parallel port on a Gateway 433 but when I try to install an Intek21 Model TK9902 PCI parallel port card the system recognizes the new device, finds the driver, displays "loading software for new device, and locks up.

When I reboot the system comes up in Safe Mode. Looking in Control Panel-System-Device Manager finds no yellow exclamation points but under Ports is a icon without a description that I assume is a partial install of the card.

I have to remove the card to get the machine to boot properly.

The card has no jumpers and the box says "IRQ sharing support eliminates IRQ conflict".

The machine has a sound card, unused, on the motherboard.

Intek tech support doesn't answer the phone.  Any help would be appreciated.
Comment
Watch Question

Commented:
"under Ports is a icon without a description that I assume is a partial install of the card."

When you get to this point, click on the icon, click properties, click driver,
click update driver and proceed with the install.

See if this helps you.

Commented:
The new card may be conflicting with the existing port in that there are 3 standard input/output addresses 378, 278, 3bc.  You may have to move your existing port to another address and see what happens.  Dave.
Remove your sound card drivers from the DM.  on restart go into CMOS and turn off the onboard audio.  Put in your new Parallel card.  Windows will set it all up with out a problem.  Once installed restart system and go into CMOS again and reinable your onboard sound.  It should setup fine on its own with out any user input needed.  
Systems Integrator
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:
Also thanks to Argonauts and Dandk98 - you all helped - thanks. (Centerv: thanks but your suggestion didn't work)

In CMOS I disabled audio and changed the address of the on-board parallel port from 378 to 278. Everything works fine except for audio which I don't need.
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.