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Page fault in module OUTLLIB.DLL

Posted on 2000-03-06
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When I launch MS Outlook, I get a page fault in module OUTLLIB.DLL
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Question by:lasterjp
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by:pjknibbs
ID: 2590615
Microsoft Knowledge Base articles Q170600 (Outlook 97), Q182001 (Outlook 98) and Q196633 (Outlook 2000) deal with this problem. You can find the online version of the Knowledge Base at http://support.microsoft.com/support .
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by:yedwy
ID: 2592904
I think you should try scaning disk with the scandisk first and if it doesn t help it is the best to either reinstall outlook or maybee even better to copy this file from some other computer as it should be the same as yours.
Oh,yes and if this is the big Outlook and not Outlook Express you can uninstall it from the Office setup without reinstalling hole Office.
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by:pjknibbs
ID: 2595031
yedwy: Quick note on protocol: you do *not* answer a question unless you're certain it's the only possible answer--it locks the question so other people can't post to it. Always use comments, since it's possible for the questioner to accept a comment as an answer.
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by:lasterjp
ID: 2608622
Tried scanning disk and uninstall / re-install.  No change
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by:pjknibbs
ID: 2611254
Did you take a look at those Knowledge Base articles I mentioned? I think they'll tell you your copies of MSVCRT.DLL and MSVCRT40.DLL have been overwritten with versions Outlook doesn't like.
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by:lasterjp
ID: 2626433
The KNowledge Base articles instructed me to replace file "extend.dat" but I couldn't find such a file
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pjknibbs earned 50 total points
ID: 2626881
If Outlook doesn't start it probably never creates this file. When we had the page fault problem on our machines at work, it was due to another application having overwritten the versions of MSVCRT.DLL and MSVCRT40.DLL which Outlook prefers. You can find these files in the Windows SYSTEM folder. Try replacing these with a different version (backing up the old ones first!) and see if that does anything for you.
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by:lasterjp
ID: 2630867
MSVCRT40.DLL was the culprit.  I had to replace the file from MS-DOS since it was always in use from within Windows.  I'm surprised that this problem wasn't fixed when I had previously re-loaded Windows.
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