HP Scanjet 6250C dark vertical line on all pages

Posted on 2000-03-07
Medium Priority
Last Modified: 2013-12-15
My HP Scanjet 6250C has started putting a dark vertical line on all scanned pages.  I tried all the cleaning tips and still can't get rid of that pesky line.  Any suggestions would be greatly appreciated.
Question by:VTest

Accepted Solution

johlari earned 0 total points
ID: 2594456
If this occurs with ADF scans only you'll want to see if there is a corresponding mark on the plastic guide on the underside of the ADF.  Another easy way to know if this is the problem is to do a scan with the paper on the bed.  If there is a mark or scratch, the ADF needs service.

If the line appears on all scans to the monitor, or to the printer using the copy utility, the CCD has lost some of its elements and service is indicated for the scanner base.

If you've had the scanner for more than the one year hardware you can call HP service at (916) 785-1200 (USA) or see this URL for your region of the world - http://www.hp.com/cposupport/mail_support.html.  If you should decide to verify my suggestions with HP tech support you can find a number for them at the same URL.  They don't charge for figuring out if its a hardware problem, but, I'm sure its service for one of the pieces.

Author Comment

ID: 2601767
Thanks for the help. I'll try his suggestions.

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