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Duplicate Contacts in Outlook

Posted on 2000-03-07
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Last Modified: 2010-04-08
When I enter a new contact that is a duplicate into Outlook it does not prompt with "update?".  Also, I have 2 email address books because I use Outlook express for email and Outlook for my Handheld synchronization.  If I import Outlook Express Contacts, it makes duplicates.  Please help
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Question by:margoski
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mlaubens earned 100 total points
ID: 2597959
I don't use Outlook Express, but I've had this happen before when I was saving contacts as last name,first name in Outlook 2000.  Then, if I tried to enter a new user by right clicking on his name on an email message, it would create a Joe,Smith instead of looking to see that Smith, Joe already existed.  Make sure that When you click on Tools, Services, Highlight Outlook address book and click on properties. You have selected Show names by "File As".
The only thought I have about the import duplicates problem is check that they are both listed the same (see above) and make sure you select the "Do not import Duplicates"  I know this is obvious, but my users miss it almost every time.
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Expert Comment

by:H_A_P_P_Y
ID: 2608453
I just got a Palm Xv and use Outlook 2000 for email, contacts, etc.  I had to come up with some say to synch without overwhelming the Palm with emails.  What has worked is to create a new folder (Inbox-Old) and transfer any new email into that folder before synch.  Since the Palm and many other hand helds only synch on the Inbox, if that inbox is empty you have no synch problem.  You might try it and then you could eliminate Outlook Express.  

Without more information on how you are creating the duplicates--for example, while you are editing an existing record or from copying an email address from your inbox, etc.--I cannot add much to how you prevent it in the future.
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