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cannot find HP scanjet 3200C scanner

Posted on 2000-03-07
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Last Modified: 2013-12-15
my computer cannot find my brand new (scanned 3 times) HP scanjet 3200C scanner that was recently installed 2 days ago. How can i solve this problem? I have tried many solutions.  
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Question by:xftbyslm20x
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by:xftbyslm20x
ID: 2594577
I have a Packard Bell model S605, 233 MHZ,3.2 GB, and 24 MB. I also have windows 95.  
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briancassin earned 0 total points
ID: 2594699
try these solutions

ISSUE: An error dialog box appears with the following message when you try to run HP PrecisionScan LT: "Cannot find your scanner. You may have a scanner connected to your PC, but PrecisionScan LT was unable to locate it. Do you want to run HP PrecisionScan LT without a scanner attached to your PC?"

SOLUTION 1: Shut down the computer. Cycle the power on the scanner by unplugging the power cord. After 10 seconds reconnect the power cable. Then start the computer and try running HP PrecisionScan LT again.

A connectivity patch is available, which may resolve the issue. Click here to download the Connection Patch for Windows 95/98 (sj325me.exe).

SOLUTION 2: If Solution 1 and the Connectivity Patch did not resolve the issue, the scanner may not be responding due to a conflict with an attached printer. Further information is available regarding connection with printers below:

The following is a short list of documents detailing specific problems. To view one of these documents, click here to go to the HP Customer Care home page and type (or cut and paste) the document title into the Quick Support Search box at the bottom of the page.

"Printing Problems When Parallel Scanner Is Connected"

"Okidata Printer Not Working With Scanner"

"Canon Bubble Jet Printer Not Working with Scanner"

"Scanner Not Responding or Attached Printer Not Working with Switchbox"

"Lexmark 3200 series printer stops working after installing the ScanJet 3200C scanner"

"Printer Prints a Page with Extraneous Characters after Installing the 3200C Scanner"

"Printer has Flashing Red Light when Starting the PC after Installing the 3200C Scanner"

SUMMARY: This error may occur when the HP ScanJet 3200C scanner has a conflict with an attached printer or has been left in an unstable state. This can happen if PrecisionScan LT was abnormally terminated (for example, if the user pressed CTRL + ALT + DEL while scanning, or if the computer ran out of memory while scanning, or if the system crashed). Rebooting the computer does not typically fix the problem.

see this link for the links to the updates
http://www.hp.com/cposupport/scanners/support_doc/bps03221.html


if the above did not work  try this

Uninstall the scanner (if you have norton anti virus go into it and disable auto protect mode) then reboot once you are back into windows hit ctrl,alt,delete and end task everything except for explorer and systray then reinstall the scanner

1. go into the bios and check the parallel port mode you want to have it set to ECP mode.

2. While in BIOS turn off power management

3. Make sure scanner is connected directly to the pc no switchboxes and that you are using the cable that came with the scanner

4. Your printer may be interferring with the scanner
If you have a lexmark printer you will need to put the scanner on a seperate parallel port if you do not have one you will have to purchase a parallel port card and install then put the scanner on that port. Lexmark uses a control program called lxdboxcp.exe which takes control of the parallel port at bootup and allows no other devices to communicate through it. You can see the program but hitting ctrl alt delete it will be listed in the close programs window.  

If you do not have a lexmark printer you can try this

go to start settings printers right click on the printer select properties go to the details tab and then click on spool settings then select to disable bi-directional support and to print directly to the printer the format should be RAW try again if the scanner still does not work then you will need to uninstall the printer and all of its software then uninstall the scanner (if you have norton anti virus you will need to go into it and then turn auto protect mode off) once you have done that then reboot once in windows hit ctrl,alt,delete and end task everything except for explorer and systray then reinstall.

5. Make sure the scanner is plugged direct to the wall do not run it through a powerstrip it may limit the amount of the power the scanner requires thereby making the bi-directional communication weak and it loses communication

6. IF all of this fails yet your printer can work fine off of the parallel port, and you have never had any previous scanners on the system or tape backup drives then there is a problem with the scanner or the cable. IF you have had any previous scanners or tape backup drives please list them also pleas post what printer you are currently using and any you have had in the past  
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Expert Comment

by:TheRat
ID: 2600115
ONce again I will disagree that the par port mode should be set to EPP. min req of this scanner.....
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Expert Comment

by:nilanjanc
ID: 2784359
I have tried it all, still it does not work. The problem seems to be with the interface between LPT and Scanner. Problem remains at standstill.
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Expert Comment

by:briancassin
ID: 2786413
nilanjanc    

you should post your problem up with points no one will answer your problem if it posted in an old question that has already been graded
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