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PC freezes every 10 minutes

Posted on 2000-03-09
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Last Modified: 2013-12-15
Have HP Deskjet 612c printer and Scanjet 3200c which work fine together.  After installing scanner software, my PC halts exactly every 10 minutes and then continues on. If I uninstall the scanner software my 10 min problem disappears until I re-install software.  Cables are correctly hooked up.  Running Windows98 on Pentium processor.
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Question by:bricktab
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briancassin earned 0 total points
ID: 2602622
1. IF you have had any previous scanners tape backup drives or digital cameras uninstall them completely

2. Uninstall the hp3200 scanner and all of it's software (if youi have norton anti virus go into it and disable the auto protect mode ) then reboot once back in windows hit ctrl,alt,delete and end task everything except for explorer and systray then reinstall the scanner and it's software

3. Go into Bios turn off power management

4. In Bios set the parallel port mode to ecp if that made no difference try EPP

5. Go to start settiings printers right click on the printer then select properties then go to the details tab and click on advanced then click on the spool settings select to disable bi-directional communication print directly to the printer and raw for the spool data format

6. Make sure the scanner is plugged directly to the wall do not run through surge protectors or powerstrips

7. disable your anti virus and utlity programs then reboot

try each one of these solutions

it sounds like 1 of three things
1. Your printer is sending communication back to the scanner
2. A previous device on the system is causing a conflict
3. A utility program is either interferring with daily operation or
with the intial install
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Expert Comment

by:Dionysus042000
ID: 2773547
This question and answer was helpful in solving a HP Scanjet 3200C problem.  The computer would lock up (mouse curser unable to move) whenever we tried to scan.   I tried all of Brian Cassin's suggestions, but nothing worked.  Not the EPP/ECC settings, not turning off power management, not  disabling the bi-directional print spooling, not disabling the anti virus program.  BUT.......finally we tried suggestion #6.  The scanner power adapter was plugged into a power strip with many other devices, and when we plugged it alone into the wall (using an extension cord)  VOILA!!!! IT WORKS!!!  Amazing.  I guess it just wasn't getting enough amperage to work.  Thanks again!

Dionysus
mcneel@idiom.com  
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