Solved

3c seen as 6100c

Posted on 2000-03-09
5
150 Views
Last Modified: 2013-12-15
I am running a 3c scanner in Win98.  It locks the computer up after one scan.  I have loaded the latest Deskscan win98 software.  In Control panel is an HP icon that says it is set up to Scanjet 6100c.  I can't seem to change it to 3c no matter what. I have uninstalled & reinstalled the software.  Using an HP SCSI card (Advansys).  Tried putting only the scanner on the SCSI chain, same result. It says the code returned from the scanner is C2520A 3503.  
0
Comment
Question by:WBS030900
  • 3
  • 2
5 Comments
 
LVL 3

Accepted Solution

by:
johlari earned 0 total points
ID: 2604276
The firmware for these scanners was highly leveraged and they are very similiar.  The firmware is where the scanner is identified.  Additionally, there is a file in the Windows\Inf directory that identifys the scanner based off the firmware and loads the proper driver.

There will be no problems with the misidentification of the scanner.  The driver for the two scanners in Wind 98 is the same.
0
 

Author Comment

by:WBS030900
ID: 2605277
Although it offers no clues as to why I get a lock up, the answer does allow me to move past the 3c vs 6100c issue as being the problem.  Thankyou.
0
 
LVL 3

Expert Comment

by:johlari
ID: 2606929
Please explain lock up.  I don't want to leave you with a non-working scanner.  If the answer I gave did not give you a functional scanner, please tell me how I can help.

John
0
 

Author Comment

by:WBS030900
ID: 2607131
Thankyou for your followup.  It's very kind of you to take the time.  I can scan one preview image (color, millions of colors).  When I try to do the final scan, the whole computer locks up shortly after the scanner begins it's scan cycle.  I have planty of disk space on the target drive to which the image is going (as well as C drive for any temp. files).  This happens in either direct scan via calling the HP scan program, or through an imaging program (which calls the same program it it's turn).  When I first installed the new drivers for Win98 from HP, it worked fine for several days, then this began.  I have not installed any new software or hardware in the meantime.  If I use HP copy it locks up the computer no matter what (first time), but it has done this right from the beginning, unlike the scan problem described above.
0
 
LVL 3

Expert Comment

by:johlari
ID: 2607536
Can you resolve this by restarting the computer?  And, I'd appreciate it if you'd tell me a little about the PC - processor, ram, other SCSI devices.  Did you check termination on the scanner?
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Well I am not sure whether i deserve anything (credit or points) for this article, since I have not written the source code but discovered the same while browsing the net. I only wish to help EE users save some money and probably help the environmen…
I recently purchased an HP EliteBook 2540p notebook/laptop. It has two video ports on it – VGA and DisplayPort. HP offers an optional docking station for the 2540p that also has both a VGA port and a DisplayPort. There are numerous online reports do…
This video discusses moving either the default database or any database to a new volume.
When you create an app prototype with Adobe XD, you can insert system screens -- sharing or Control Center, for example -- with just a few clicks. This video shows you how. You can take the full course on Experts Exchange at http://bit.ly/XDcourse.

759 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now