Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

3c seen as 6100c

Posted on 2000-03-09
5
Medium Priority
?
164 Views
Last Modified: 2013-12-15
I am running a 3c scanner in Win98.  It locks the computer up after one scan.  I have loaded the latest Deskscan win98 software.  In Control panel is an HP icon that says it is set up to Scanjet 6100c.  I can't seem to change it to 3c no matter what. I have uninstalled & reinstalled the software.  Using an HP SCSI card (Advansys).  Tried putting only the scanner on the SCSI chain, same result. It says the code returned from the scanner is C2520A 3503.  
0
Comment
Question by:WBS030900
  • 3
  • 2
5 Comments
 
LVL 3

Accepted Solution

by:
johlari earned 0 total points
ID: 2604276
The firmware for these scanners was highly leveraged and they are very similiar.  The firmware is where the scanner is identified.  Additionally, there is a file in the Windows\Inf directory that identifys the scanner based off the firmware and loads the proper driver.

There will be no problems with the misidentification of the scanner.  The driver for the two scanners in Wind 98 is the same.
0
 

Author Comment

by:WBS030900
ID: 2605277
Although it offers no clues as to why I get a lock up, the answer does allow me to move past the 3c vs 6100c issue as being the problem.  Thankyou.
0
 
LVL 3

Expert Comment

by:johlari
ID: 2606929
Please explain lock up.  I don't want to leave you with a non-working scanner.  If the answer I gave did not give you a functional scanner, please tell me how I can help.

John
0
 

Author Comment

by:WBS030900
ID: 2607131
Thankyou for your followup.  It's very kind of you to take the time.  I can scan one preview image (color, millions of colors).  When I try to do the final scan, the whole computer locks up shortly after the scanner begins it's scan cycle.  I have planty of disk space on the target drive to which the image is going (as well as C drive for any temp. files).  This happens in either direct scan via calling the HP scan program, or through an imaging program (which calls the same program it it's turn).  When I first installed the new drivers for Win98 from HP, it worked fine for several days, then this began.  I have not installed any new software or hardware in the meantime.  If I use HP copy it locks up the computer no matter what (first time), but it has done this right from the beginning, unlike the scan problem described above.
0
 
LVL 3

Expert Comment

by:johlari
ID: 2607536
Can you resolve this by restarting the computer?  And, I'd appreciate it if you'd tell me a little about the PC - processor, ram, other SCSI devices.  Did you check termination on the scanner?
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you are having problems installing printer drivers, or if documents repeatedly get stuck in the print queue even after re-installing the printer drivers, then follow these steps to solve the problems. Please note that the steps are shown both for…
For years I have put up with a wireless mouse that consistently disappears or is non-responsive.  This is the story of how I discovered it wasn't really the mouse!
Is your OST file inaccessible, Need to transfer OST file from one computer to another? Want to convert OST file to PST? If the answer to any of the above question is yes, then look no further. With the help of Stellar OST to PST Converter, you can e…
The Relationships Diagram is a good way to get an overall view of what a database is keeping track of. It is also where relationships are defined. A relationship specifies how two tables connect to each other. As you build tables in Microsoft Ac…
Suggested Courses

564 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question