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3c seen as 6100c

Posted on 2000-03-09
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Last Modified: 2013-12-15
I am running a 3c scanner in Win98.  It locks the computer up after one scan.  I have loaded the latest Deskscan win98 software.  In Control panel is an HP icon that says it is set up to Scanjet 6100c.  I can't seem to change it to 3c no matter what. I have uninstalled & reinstalled the software.  Using an HP SCSI card (Advansys).  Tried putting only the scanner on the SCSI chain, same result. It says the code returned from the scanner is C2520A 3503.  
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Question by:WBS030900
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johlari earned 0 total points
ID: 2604276
The firmware for these scanners was highly leveraged and they are very similiar.  The firmware is where the scanner is identified.  Additionally, there is a file in the Windows\Inf directory that identifys the scanner based off the firmware and loads the proper driver.

There will be no problems with the misidentification of the scanner.  The driver for the two scanners in Wind 98 is the same.
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by:WBS030900
ID: 2605277
Although it offers no clues as to why I get a lock up, the answer does allow me to move past the 3c vs 6100c issue as being the problem.  Thankyou.
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by:johlari
ID: 2606929
Please explain lock up.  I don't want to leave you with a non-working scanner.  If the answer I gave did not give you a functional scanner, please tell me how I can help.

John
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by:WBS030900
ID: 2607131
Thankyou for your followup.  It's very kind of you to take the time.  I can scan one preview image (color, millions of colors).  When I try to do the final scan, the whole computer locks up shortly after the scanner begins it's scan cycle.  I have planty of disk space on the target drive to which the image is going (as well as C drive for any temp. files).  This happens in either direct scan via calling the HP scan program, or through an imaging program (which calls the same program it it's turn).  When I first installed the new drivers for Win98 from HP, it worked fine for several days, then this began.  I have not installed any new software or hardware in the meantime.  If I use HP copy it locks up the computer no matter what (first time), but it has done this right from the beginning, unlike the scan problem described above.
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by:johlari
ID: 2607536
Can you resolve this by restarting the computer?  And, I'd appreciate it if you'd tell me a little about the PC - processor, ram, other SCSI devices.  Did you check termination on the scanner?
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