Solved

3c seen as 6100c

Posted on 2000-03-09
5
152 Views
Last Modified: 2013-12-15
I am running a 3c scanner in Win98.  It locks the computer up after one scan.  I have loaded the latest Deskscan win98 software.  In Control panel is an HP icon that says it is set up to Scanjet 6100c.  I can't seem to change it to 3c no matter what. I have uninstalled & reinstalled the software.  Using an HP SCSI card (Advansys).  Tried putting only the scanner on the SCSI chain, same result. It says the code returned from the scanner is C2520A 3503.  
0
Comment
Question by:WBS030900
  • 3
  • 2
5 Comments
 
LVL 3

Accepted Solution

by:
johlari earned 0 total points
ID: 2604276
The firmware for these scanners was highly leveraged and they are very similiar.  The firmware is where the scanner is identified.  Additionally, there is a file in the Windows\Inf directory that identifys the scanner based off the firmware and loads the proper driver.

There will be no problems with the misidentification of the scanner.  The driver for the two scanners in Wind 98 is the same.
0
 

Author Comment

by:WBS030900
ID: 2605277
Although it offers no clues as to why I get a lock up, the answer does allow me to move past the 3c vs 6100c issue as being the problem.  Thankyou.
0
 
LVL 3

Expert Comment

by:johlari
ID: 2606929
Please explain lock up.  I don't want to leave you with a non-working scanner.  If the answer I gave did not give you a functional scanner, please tell me how I can help.

John
0
 

Author Comment

by:WBS030900
ID: 2607131
Thankyou for your followup.  It's very kind of you to take the time.  I can scan one preview image (color, millions of colors).  When I try to do the final scan, the whole computer locks up shortly after the scanner begins it's scan cycle.  I have planty of disk space on the target drive to which the image is going (as well as C drive for any temp. files).  This happens in either direct scan via calling the HP scan program, or through an imaging program (which calls the same program it it's turn).  When I first installed the new drivers for Win98 from HP, it worked fine for several days, then this began.  I have not installed any new software or hardware in the meantime.  If I use HP copy it locks up the computer no matter what (first time), but it has done this right from the beginning, unlike the scan problem described above.
0
 
LVL 3

Expert Comment

by:johlari
ID: 2607536
Can you resolve this by restarting the computer?  And, I'd appreciate it if you'd tell me a little about the PC - processor, ram, other SCSI devices.  Did you check termination on the scanner?
0

Featured Post

Gigs: Get Your Project Delivered by an Expert

Select from freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

If you are having problems installing printer drivers, or if documents repeatedly get stuck in the print queue even after re-installing the printer drivers, then follow these steps to solve the problems. Please note that the steps are shown both for…
It started not too long ago. It was at first annoying. My keystrokes seemed to be randomly generated, not the ones I typed on the keyboard. For some reason this only happened in certain applications (especially browsers such as IE11, Firefox and Chr…
Along with being a a promotional video for my three-day Annielytics Dashboard Seminor, this Micro Tutorial is an intro to Google Analytics API data.
This Micro Tutorial demonstrates using Microsoft Excel pivot tables, how to reverse engineer competitors' marketing strategies through backlinks.

816 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now