scanjet 5200c stopped working

Posted on 2000-03-10
Last Modified: 2013-12-15
The 5200c has functioned very well during 2 months. Suddenly it stopped working end december. It is not recognized. I have tried everything sofar as mentioned in four faq. It is now march and the scanner is still not responding.
Question by:jpa
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LVL 21

Expert Comment

ID: 2606609
ok here is a list of things to try some may be a repeat but let me know the results if nothing works

okay try these items including the uninstall and reinstall as outlined below because it is different then just installing and uninstalling

1. If you have the scanner connected to a hub remove it plug it direct

2. Unbinstall the scanner and all of the scanner software then reboot once in windows (if you have norton anti virus turn off auto protect and then reboot) next hit ctrl,alt,delete and end task everything except for explorer and systray then reinstall the scanner

if this does not resolve it follow info. below

Go into yoru BIOS make sure of the following

You have your USB port active and it is not disabled

Change the Parallel port mode to ECP

Turn off powersaver mode

if that does not work then try the following

hit ctrl,alt,delete and see if a file named STIMON is running if it is not follow the info,. below

From the Windows 98 Desktop click Start and then Run.
Type msconfig in the dialogue box and press enter.
Select the Startup tab and make sure there is a check mark in the box next to StillImageMonitor. If StillImageMonitor is not here skip step 5.
Exit the System Configuration Utility screen.
Restart the PC.
If StillImageMonitor is not present in the Startup tab, follow these steps:

Right-click the My Computer icon, select properties, then Device Manager.
Look for the Scanners and Cameras entry and click the plus (+) sign.
Highlight the HP ScanJet 3300C entry and click Remove saying yes to the removal warning.
Insert the HP Scanning Software CD in the CD-ROM drive then click Refresh.
Windows will install the necessary software.
Reboot the PC.      

try the below fixes alos if the above did not work

ISSUE: The HP ScanJet scanner quits working after it has functioned previously, it reports "Sorry, scanner not found" or "Scanner could not be initialized". The scanner may also appear as an Unknown Device under the USB or Other Devices category in Windows Device Manager.

SOLUTION: Update the scanner's INF file and rename Unknown.inf. Use the following instructions to complete this procedure:

Select Start, Settings, and Control Panel.
Double-click the System icon and select the Device Manager tab.
Highlight the entry for the scanner, or the Unknown Device, and select Remove.
Choose OK to remove the device.
Disconnect the scanner from the PC and unplug it.
Close the Device Manager and the Control Panel.
Select Start, Programs, and Windows Explorer.
Select the Windows directory; then, select the INF subdirectory.


NOTE: If the INF subdirectory does not appear, go to the Taskbar and click "View". From the drop-down window select "Folder Options" and then "View" (in Windows 95 select "Options" and then "View"). Make sure that "Show all files" is selected and that "Hide file extensions for know file types" is not selected.


Find and select the file Unknown.inf; select File and Rename from the menu.
Rename the file "Unknown.old" and press, ENTER.
Follow these steps for your version of Windows:
Windows 95--Find the file Scanjet.inf and verify that it is 5 KB in size.
Windows 98--Find the file Hpscan.inf and verify that it is 10 KB in size for the HP ScanJet 6200 and 6250C scanner, 9 KB for the HP ScanJet 4100C scanner, and 36 KB in size for the HP ScanJet 5200C scanner. The HP ScanJet 4200C scanner has its own *.inf file; hp4200c.inf, and should be 10 KB in size.
If the file from step 11 is not the correct size (does not match the size listed for your version of Windows), delete the file and reinstall the HP Scanning Software from the CD. Then, go to step 16.


NOTE: Windows 98 users: check to see if your system contains the following directory: C:\Windows\Inf\Other. If this file exists and contains the file Scanjet.inf, delete Scanjet.inf and then proceed.


If the file from step 11 is the correct size, double-click the file to open it in Notepad.
Press the SPACEBAR and then the BACKSPACE button on the keyboard.
Close Notepad; be sure to select Yes to save the changes to the file.
Download the file SJ435EN.EXE from the HP Web site. Click here to go to the HP ScanJet Support Web site for the HP ScanJet 6200C scanner (the patch works for all HP USB Scanners), then click Drivers and Support.
Select the button near the bottom of the page titled Download Now.
You will be prompted to save the downloaded file on your local PC. Specify a location, then select Save.
Once the file has finished downloading, open the folder it is saved in, and select SJ435EN.EXE, then select Unzip. The file will be unzipped in the directory: c:\sj435usb.
Open the directory c:\sj435usb and select the file Setup.exe.
Restart the computer. After the PC is back up, plug the scanner back in and "New Hardware Detected" should appear. After reloading the drivers the HP ScanJet scanner should work normally.


NOTE: It may be necessary to select Setup.exe twice in order to complete the installation. This applies to all HP ScanJet scanners that use a USB interface. The HP ScanJet 4100C, 4200C, 5200C, 6200C, and 6300C families of scanners are included in this category

finally try this

ISSUE: When using HP PrecisionScan, an IPEISTOR.DLL error occurs near the end of the scanning process.

SOLUTION: Add /db switch to HP EPST SCSI to Parallel Adapter Settings line.

1. From the Windows desktop, select Start, Settings, Control Panel, and System.

2. Select Device Manager tab, and then SCSI Controllers.

3. Select HP EPST Parallel SCSI Adapter and select Properties.

4. Select the Settings tab. In the Adapter Settings line type "/db" without the quotation marks.

5. Select OK, then close Device Manager, and reboot the computer.

Author Comment

ID: 2627157
Good job Briancassin, but unfortunately none of your appreciated proposals did work.
The scanner is not installed at all. It is not in the device manager!! There is no unknown device. There is nothing at the USB in the Device Manager.
I have a Dell Dimension XPS R400, 9 GB harddisk and 128 MB RAM, Pentium II, 400 MHZ stand alone computer.
LVL 21

Expert Comment

ID: 2628138
did you check your BIOS and make sure you USB port is enabled ?

check in your control panel do you have a scanners and cameras icon ?
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Author Comment

ID: 2628642
1. yes, my USB port at Bios is enabled. (its is called the plug and play device)

2. No scanners and cameras icon.

3. When I try the hp scanner test programm it says: scanner does not respond.

have a nice weekend
LVL 21

Expert Comment

ID: 2629426
right click on my compueter and select properties then go to device manager.... look for anything identified as unknown if it is then follow the instructions listed above

Author Comment

ID: 2637254
There is no unknown device in the list.

Author Comment

ID: 2643910
New aspect: when I connect my HP Deskjet 970 Cxi to the USB port, the device is recognised immediately and appears in the Device Manager.
LVL 21

Accepted Solution

briancassin earned 200 total points
ID: 2653923
hmmm it sounds like the scanner is bad if plug and play can detect the printer but not the scanner.

you should have a scanner and camera icon though

try this

To get the Scanners and Cameras icon to appear back in the Control Panel, follow the steps listed below.

From the Windows desktop, click Start and Run.
In the Open window type "control.ini".
Choose OK, Notepad will open.
In the "don't load" section of the file look for the sticpl.cpl = no line.
Change this line to read sticpl.cpl = yes.
Choose the File menu, Save then Exit.
From the Device Manager open the Imaging Device section, select the appropriate Hewlett-Packard ScanJet model installed and then Remove it.
Select Refresh and when the New Hardware Wizard prompts, Insert the HP Scanning CD. Change the path to the CD-ROM drive and select OK.
Exit Device Manager.
Reboot your computer, at this point the Scanners and Cameras icon is again in the Control Panel.
If the steps above do not correct the issue described, continue with solution 2.

SOLUTION 2: Follow the steps listed below:

Shut down the PC. Disconnect the scanner. Restart the PC
From the Windows desktop, click Start, Run and type in Regedit. This will open the Registry Editor.
Click the plus (+) next to the folder HKEY_LOCAL_MACHINE.
Click the plus (+) next to the folder Enum.
Click the plus (+) next to the folder USB.
Highlight the VID_03F-&PID_0205 folder.
Click Edit and Delete.
Close the Registry Editor screen. Shut down the PC.
Reconnect the scanner to the USB port and restart the PC.
The above procedure should auto-detect the scanner and install the Scanners and Cameras group in the Control Panel.

then try the above info.

if none of this works then I would say that the scanner is bad you could trey another usb cable though before you determine it to be the scanner but if another USB cable does not work then I would say the problem is with the machine itself

Author Comment

ID: 2785886
Adjusted points from 100 to 200

Author Comment

ID: 2785887
Meanwhile I have brought the scanner to the repair department. Now I have it back.
It works as nether before!!!!!!!!!!!! Perfect.
So , you were right. Bad scanner or bad USB device at scanner side.

Thanks a lot.

Best regards.

Jos Palmen
The Netherlands
LVL 21

Expert Comment

ID: 2786434
so after it was repaired it works fine now ?

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