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Display problem, "no windows land" at top of desktop.

Posted on 2000-03-11
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Last Modified: 2013-12-29
Pentium 200, 64 mb ram, win98 se on top of win95.  Problem started with crash of Matrox video card which would work fine at 16 colors, booting into windows, however, screen went crazy.  Replaced card with StealthII S220. Loaded software from Diamond site including Intools98.  As boot up progresses, everything is fine, desktop icons fill desktop dispay area top to bottom. At end of boot, icons drop about 1/7 of the desktop size downward to what I will call and imaginary line. The green "wallpaper" and display size remain constant.  I cannot move open windows above this imaginary line created about 1/7 of screen size from top.  Icons can be moved "under" the imaginary line as if it were a rug. The balance of the display area (approximately 6/7) is usable.  I have totally removed all Matrox references, removed stealth card, installed third card by digital reasearch.  The problem continues to exist.  I failed to make a copy of system.1st before I re-installed win98 ( in desparation).  I have scoured the registry as well as I can, but to no avail. Anybody have an answer?  Thank you.
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Question by:jonjay
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Author Comment

by:jonjay
ID: 2608126
Adjusted points to 150
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Expert Comment

by:sorgie
ID: 2608150
Did you remove intall98??
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Expert Comment

by:swwelsh
ID: 2608350
Does it do the same thing in Safe Mode? It could be a monitor problem rather than a video/video driver problem.  If the display is OK in safe mode, at least you know it is a software issue. I would also try a different monitor if one is available to you
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Expert Comment

by:caramilk
ID: 2608402
Go into Safe Mode and remove all references to your video card.....
reboot and reinstall the new drivers........

Hope this helps
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Expert Comment

by:Patricia Siu-Lai Ho
ID: 2609240
jonjay,

Try to re-allocate the resources for the display by  following method to see if the problem is resolved.
You may try this.

(1) Go to the control panel, display, settings, [advanced] button, Adapter tab, [Change] button, follow the wizard by selecting to manually change display adapter [x] in a list, where [x] show all hardware to "(Standard display types) - Standard Display Adapter (VGA)". OK to confirm and restart the computer three time to make changes becomes effective.

(2) At the 4th restart of the computer, go to the CMOS/BIOS by pressing <DEL> or <F2> or <F10> depends on your computer after the POST but before the win98 logo appears. Go to the page with the options of Play and Play OS. Disabled it by <disabled> or <No>.

      Also go to the page of power management and disabled all items listed under power management by <disabled> or <user defined> or <no>.

      Save the changes and exit the CMOS/BIOS.

(3) Restart the computer to the safe mode, go to the device manager of control panel, system. expand the display adapter. Remove all the devices listed there by select and click [remove] button.

(4) Restart the computer to normal mode, then go to the control panel, Add new hardware, reinstall the display driver of graphic card from the CDrom/floppy containing the "*.inf". OKay and restart the computer. Then shut it down.
     After 15 - 20 min., start the computer again.

     See if the problem get solved or not.
     If the problem has gone, go back to step (2) and enable again the Plug and Play OS function by <enable> or <Yes>. Save the changes and exit the CMOS.
     Back to normal daily routine as usual.

Let me know if it worked.      pslh
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Expert Comment

by:Asta Cu
ID: 2609566
Hasten to add that the In Control Tools required some manual processes to remove from the Registry when we had problems.  I'd be really surprised if when you booted in SAFE MODE you didn't find incorrect and multiples of products or ports.  If so, remove all occurrences.

Asta
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by:Asta Cu
ID: 2609580
http://support.microsoft.com/support/kb/articles/Q217/7/52.ASP?LNG=ENG&SA=ALLKB&FR=0

A cut and paste from the above Microsoft Knowledge Base link

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

To resolve this error message, start your computer in Safe mode, and then follow these steps:


Click Start, point to Settings, click Control Panel, and then double-click Display.


Click the Settings tab, and then click Advanced.


Click the Adapter tab, and then click Change.


Click Next, click Display a list of all the drivers in a specific location, so you can select the driver you want, and then click Next.


Click Show All Devices.


In the Manufacturers box, click Standard Display Types.


In the Models box, click Standard Display Adapter (VGA), click OK, and then click Next.


Click Next, click Next, and then click Finish.


Click Close, click Close again, and then click No when you are prompted to restart your computer.


In Control Panel, double-click Add/remove Programs, and then remove any third-party display utilities by clicking the utility on the Install/Uninstall tab, clicking Add/Remove, and then following the instructions on your screen.


Using Registry Editor, delete the display manufacturer's folder (if it exists) in the following registry key:


HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Controls Folder\Display\shellex\PropertySheetHandlers
You should also delete the following two keys after uninstalling Diamond InControl Tools:


Hkey_local_machine/software/Diamond Multimedia
Hkey_current_user/software/Diamond Multimedia

or

Hkey_local_machine/software/Diamond
Hkey_current_user/software/Diamond
For Diamond video adapters, also locate the following registry key:


HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Controls Folder\Display\shelex\PropertySheetHandlers
Under this key, remove any folders referring to Diamond Viper, Diamond 3D, Diamond TV, or Gamma, as well as any other previous video adapters.


Quit Registry Editor and restart your computer.


After uninstalling Diamond InControl Tools, extract a new copy of the Deskw95.cpl file from your original Windows 98 CD-ROM to the Windows\System folder. Rename the extracted file to Desk.cpl.

For information about how to extract files, see the following article in the Microsoft Knowledge Base:


Q129605 How to Extract Original Compressed Windows Files
Install the appropriate video drivers included with Windows 98 or obtain the latest drivers from the manufacturer.

---

This link has 45 hits for Windows 98 PLUS Diamond (may help you narrow your search if still unresolved after all aforementioned attempts).

http://search.support.microsoft.com/kb/psssearch.asp?SPR=w98&T=B&KT=ALL&T1=7d&LQ=diamond&PQ=PastQuery&S=F&A=T&DU=C&FR=0&D=win98x%2Bor%2Bierelease%2Bor%2Bcustserv%2Bor%2Bcrossnet&LPR=%22windows+98%22&LNG=ENG&VR=http%3A%2F%2Fsupport.microsoft.com%2Fsupport&CAT=Support&VRL=ENG&SA=ALLKB

---

This for the MATROX piece:

http://search.support.microsoft.com/kb/psssearch.asp?SPR=w98&T=B&KT=ALL&T1=7d&LQ=matrox&PQ=PastQuery&S=F&A=T&DU=C&FR=0&D=win98x%2Bor%2Bierelease%2Bor%2Bcustserv%2Bor%2Bcrossnet&LPR=%22windows+98%22&LNG=ENG&VR=http%3A%2F%2Fsupport.microsoft.com%2Fsupport&CAT=Support&VRL=ENG&SA=ALLKB



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Author Comment

by:jonjay
ID: 2612696
Thanks to everyone for their input.  
sorgie: No, both "delete uninstall win98se" and "uninstall win98se" remain.

caramilk: Did what you said several times.

swwelsh: Works fine in safe mode. Tried other monitor early on. Same thing.

pslh: Followed your instructions, on reboot asked to insall drive for the card I am now using. BTW I found that Connectix 2.0 was installed twice under multimedia, not using it anymore so I removed.  No change after completing your suggestion.

Aataec: Yes, InTools required manual process. Attempted all of your step by step, some I had done before in registry, but repeated.  I also checked the knowlege base sites you referenced, but found nothing that would compare.  The closest appeared to be under multi monitor which I am not using.  

I am getting closer to a clean and load :)

Any other suggestions?  Thank you.
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Expert Comment

by:Patricia Siu-Lai Ho
ID: 2612863
jonjay, If you've tried my previous comment and hasn't any change. The video bios of your adapter card may have to get a flash. Have you checked the display card's manufacturer if they have a most update version for flashing the video bios?       pslh
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Expert Comment

by:swwelsh
ID: 2612911
From what you've done, I don't see how the video hardware could be at fault,(3 different cards) and you tried a different monitor. It's got to be something hosed in your Windows setup - have you run system file checker and scanreg /fix? You may be right that a clean reinstall is the way to go. The only other possibility that occurs to me is a bad video cable, but you may already have tried a different one. Any new sources of electrical interference added to the area around the machine?
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Author Comment

by:jonjay
ID: 2703668
Well, clean and load did it.  It must have been something in the registry.  The old matrox card is working fine in another computer. Go figure.  Thanks to everyone for their ideas and lessons.  I learned alot.  Thank you.
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by:ianB
ID: 2709298
Community Support has reduced points from 150 to 0
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by:ianB
ID: 2709299
Refunding question and moving to PAQ list.

Ian
Community Support @ Experts Exchange
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ianB earned 0 total points
ID: 2709301
Refunding question and moving to PAQ list.

Ian
Community Support @ Experts Exchange
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