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Power failure in the middle of scanning

I just installed a new HP ScanJet 3200C and was scanning my first image when the power went off. When the power cam back on, I restarted my computer and tried to start scanning again. When I tried to run the scanning program I got a message: "Can not find scanner. You may have a scanner hooked up to your computer, but the program can't find it." What do I do??? I've tried everything I can think of. I've checked and rechecked the connections. From what I can tell, I have everything hooked up right. Can anyone help me?

cASSIE

ASKER

The HP Technical Support line is not very customer friendly. They have a (900) number, which charges $1.99 per minute. We, the customers, spend big bucks on HP products. The least they could do is give us a toll free number with a live technician who can answer your questions to the best of their abilities....not an automated phone line. I am not very happy about this. I had a problem and spent 3 hours on it before trying to contact someone for technical support. When I attempted to contact somone, all I was given was an automated number that was of no help and a number that would have charged me $1.99 per minute to talk to a live operator. I was furious. That doesn't sound like a very professional way to conduct business and have repeat customers.

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