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Power failure in the middle of scanning

Posted on 2000-03-11
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Last Modified: 2013-12-15
I just installed a new HP ScanJet 3200C and was scanning my first image when the power went off.  When the power cam back on, I restarted my computer and tried to start scanning again.  When I tried to run the scanning program I got a message: "Can not find scanner.  You may have a scanner hooked up to your computer, but the program can't find it."  What do I do???  I've tried everything I can think of.  I've checked and rechecked the connections.  From what I can tell, I have everything hooked up right.  Can anyone help me?
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Question by:cASSIE
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by:cASSIE
ID: 2608863
The HP Technical Support line is not very customer friendly.  They have a (900) number, which charges $1.99 per minute.  We, the customers, spend big bucks on HP products.  The least they could do is give us a toll free number with a live technician who can answer your questions to the best of their abilities....not an automated phone line.  I am not very happy about this.  I had a problem and spent 3 hours on it before trying to contact someone for technical support.  When I attempted to contact somone, all I was given was an automated number that was of no help and a number that would have charged me $1.99 per minute to talk to a live operator.  I was furious.  That doesn't sound like a very professional way to conduct business and have repeat customers.
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briancassin earned 0 total points
ID: 2613801
ISSUE: An error dialog box appears with the following message when you try to run HP PrecisionScan LT: "Cannot find your scanner. You may have a scanner connected to your PC, but PrecisionScan LT was unable to locate it. Do you want to run HP PrecisionScan LT without a scanner attached to your PC?"

SOLUTION 1: Shut down the computer. Cycle the power on the scanner by unplugging the power cord. After 10 seconds reconnect the power cable. Then start the computer and try running HP PrecisionScan LT again.

A connectivity patch is available, which may resolve the issue. Click here to download the Connection Patch for Windows 95/98 (sj325me.exe).

SOLUTION 2: If Solution 1 and the Connectivity Patch did not resolve the issue, the scanner may not be responding due to a conflict with an attached printer. Further information is available regarding connection with printers below:

The following is a short list of documents detailing specific problems. To view one of these documents, click here to go to the HP Customer Care home page and type (or cut and paste) the document title into the Quick Support Search box at the bottom of the page.

"Printing Problems When Parallel Scanner Is Connected"

"Okidata Printer Not Working With Scanner"

"Canon Bubble Jet Printer Not Working with Scanner"

"Scanner Not Responding or Attached Printer Not Working with Switchbox"

"Lexmark 3200 series printer stops working after installing the ScanJet 3200C scanner"

"Printer Prints a Page with Extraneous Characters after Installing the 3200C Scanner"

"Printer has Flashing Red Light when Starting the PC after Installing the 3200C Scanner"

SUMMARY: This error may occur when the HP ScanJet 3200C scanner has a conflict with an attached printer or has been left in an unstable state. This can happen if PrecisionScan LT was abnormally terminated (for example, if the user pressed CTRL + ALT + DEL while scanning, or if the computer ran out of memory while scanning, or if the system crashed). Rebooting the computer does not typically fix the problem.

see this link for the links to the updates
http://www.hp.com/cposupport/scanners/support_doc/bps03221.html


if the above did not work  try this

Uninstall the scanner (if you have norton anti virus go into it and disable auto protect mode) then reboot once you are back into windows hit ctrl,alt,delete and end task everything except for explorer and systray then reinstall the scanner

1. go into the bios and check the parallel port mode you want to have it set to ECP mode.

2. While in BIOS turn off power management

3. Make sure scanner is connected directly to the pc no switchboxes and that you are using the cable that came with the scanner

4. Your printer may be interferring with the scanner

go to start settings printers right click on the printer select properties go to the details tab and then click on spool settings then select to disable bi-directional support and to print directly to the printer the format should be RAW try again if the scanner still does not work then you will need to uninstall the printer and all of its software then uninstall the scanner (if you have norton anti virus you will need to go into it and then turn auto protect mode off) once you have done that then reboot once in windows hit ctrl,alt,delete and end task everything except for explorer and systray then reinstall.

5. Make sure the scanner is plugged direct to the wall do not run it through a powerstrip it may limit the amount of the power the scanner requires thereby making the bi-directional communication weak and it loses communication

6. IF you have had any previous scanners or tape backup drives please list them... furthermore if there are any fax programs or any devices you have installed recently please list them.


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