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PDF Printing loses character spacing, it all runs together.

Posted on 2000-03-15
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Last Modified: 2013-12-15
I have a PII 266 W/128 mg running Win95.  I have a HP Laserjet 6P in my office connected through a Jet Direct EX plus.  When I try to print many PDF documents to this printer, I get pages that lose all word spacing.  That is all the words are run together, with no spaces between words.  It is very hard to read.  When this happens, I can immediately print to another printer on the network, a HP8000N and it prints fine.  What can I do to resolve this so my 6P will print correctly?
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Question by:kencam
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Expert Comment

by:jrhelgeson
ID: 2630090
What version of Acrobat are you using?
What is the firmware version on your Jetdirect?
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Author Comment

by:kencam
ID: 2630202
I am using Acrobat 4.0, and I am at home this evening, so I don't know what firmware version is on the Jet Direct.  Why would that make a difference?
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Accepted Solution

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jrhelgeson earned 100 total points
ID: 2636521
Some versions of jetdirect just act out in different ways.  I would venture that if you were to print to that printer directly -- bypassing the JetDirect server -- that it will print properly.

Another option would be to remove and reinstall the printer driver, and the JetDirect printing software.

I had a customer who would print to their printer using a JetDirect EX print server.  Their print jobs would come out with the spacing all wrong, and some characters would be replaced with boxes.  It would only happen from a certain program.  From my recollection - the troubleshooting steps I took were to update the firmware on the print server, update the JetDirect software to the latest version, and I'm sure I removed and re-installed the print drivers to take care of the problem.

To be perfectly honest with you, I'm not sure which step it was that solved it.  Try all three starting with the print driver and see where that gets us.

Good Luck,

Joel R. Helgeson
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LVL 1

Author Comment

by:kencam
ID: 2637370
It is version 3.30, but why will it print OK to the 8000N but not the 6P?  I tried uninstalling the printer, and reinstalling it, but same result.  I don't have a newer version of the Jet Direct software.
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Author Comment

by:kencam
ID: 2637373
The 8000N has a built in Jet Direct card, I know it is not the same as the JetDirect EX plus.
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Author Comment

by:kencam
ID: 2691492
I fixed the problem by changing the resolution from 600 dpi to 300 dpi.

THanks for the info, though, and enjoy the points.
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