Solved

hp scanjet 3300Cse

Posted on 2000-03-15
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Last Modified: 2013-12-15
im getting a error that says An undefined program error has occured
(2117) can any one help me with this just upgraded to this scanner from a scanjet 3200.
          i would appeciate some help
             thank you
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Question by:crispygall
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4 Comments
 

Expert Comment

by:TheRat
ID: 2622485
Have you tried the patch at HP at
ftp://ftp.hp.com/pub/scanners/software/sj509mu.exe???
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Author Comment

by:crispygall
ID: 2622533
Edited text of question.
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Author Comment

by:crispygall
ID: 2622537
the rat that did not work already tryed that but thank you
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LVL 21

Accepted Solution

by:
briancassin earned 0 total points
ID: 2623885
Check in the System Configuration Utility for StillImageMonitor and place a checkmark in the box next to StillImageMonitor by following these steps:

From the Windows 98 Desktop click Start and then Run.
Type msconfig in the dialogue box and press enter.
Select the Startup tab and make sure there is a check mark in the box next to StillImageMonitor. If StillImageMonitor is not here skip step 5.
Exit the System Configuration Utility screen.
Restart the PC.
If StillImageMonitor is not present in the Startup tab, follow these steps:

Right-click the My Computer icon, select properties, then Device Manager.
Look for the Scanners and Cameras entry and click the plus (+) sign.
Highlight the HP ScanJet 3300C entry and click Remove saying yes to the removal warning.
Insert the HP Scanning Software CD in the CD-ROM drive then click Refresh.
Windows will install the necessary software.
Reboot the PC.      

or


The HP ScanJet 3300C scanner ships with HP PrecisionScan LT 3.0c. Verify which version is being used:

Open PrecisionScan LT.
Choose the Help menu About HP PrecisionScan LT.
In the About HP PrecisionScan LT window, version 3.0c should show.
If this is true, verify the version of the file, hp3300t.dll:

Click Start, Find, and then Files and Folders.
In the Named Field type hp3300t.dll.
Right-click the file, choose Properties.
Choose the Version tab at the top of the Properties window.
If the version is 5.3.99.0, it is the original version that came with the scanner.
Download the patch, SJ509MU.EXE, from the HP ScanJet Web site. Power-cycle the scanner, reboot the computer and try to scan again. Click here for a link to the download.


if that does not work then try the following things

1. Uninstall all of the scanner & it's software (if you have norton anti virus go into and disable the auto protect mode) then reboot once in windows hit ctrl,alt,delete and end task everything except for explorer and systray then reinstall the scanner and it's software

if this does not work then try the following

2. If you norton anti virus go to start programs norton anti virus and turn auto protect mode off

3. If you have had any previous scanners or digital camera's completely uninstall them

4. Go into your bios and try turning off powersaver mode

5. Go into your bios and check your parallel port mode make sure it is set to ecp.

6. in bios make sure usb is enabled

7. The final thing you can do is to make sure the shipping lock is disengaged try engaging and disengaging it several times if none of this works then the machine will need to be serviced
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