I'm still looking for a Helpdesk programme applicable to libraries;
we would like it (minimum requirements) to accept our identification (e.g. student number),
track by student no. and/or name,
send automatic acknowledgemtnt,
interface with other systems (e.g. those storing (our) student nos.)
store responses, and archive them
Caltraker, Wonderdesk, QRC are being looked at; if anyone has any experience with any of these, please get in touch?
If you know of superior programmes, please let me know!!
Remedy.com has not got the answer to what we want to do, as far as I can see from their public site.
So, please, any other suggestions?