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HP ScanJet 4s won't work under Windows 98

Posted on 2000-03-17
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Last Modified: 2013-12-27
Has anyone dealt with this very specific problem?

I have a Hewlett Packard ScanJet 4s B&W scanner.  This scanner has a very small footprint and is designed to fit in the space between your keyboard and monitor.

HP's web site has Tech Support on this.  All it says is to go to www.visioneer.com and I guess you download some software.  Well, I downloaded the software but all it is is a Viewer for scanned images.  What I need are Windows 98 compatible drivers for the ScanJet 4s.  Where can I get them?  Where are they hiding on Visioneer's web page?

Someone please help.

Thanks!

Tom
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Question by:Tom Knowlton
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weed earned 30 total points
ID: 2630139
It sounds like the HP scanjet is just a rebranded Visioneer PaperPort. I found the drivers at http://www.visioneer.com/customer/updatesoft/grayscal.html
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by:Tom Knowlton
ID: 2630182
How sure are you about this?  I would prefer not to spend the time downloading the software and installing it.

Thanks,

Tom
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Expert Comment

by:weed
ID: 2630369
Because it says so on the drivers page. "Windows ix, mx, vx, and HP4s with PaperPort 4.x or higher" The ix, mx, and vx are all visioneer products. The HP4s is listed as using the same software.
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Author Comment

by:Tom Knowlton
ID: 2630408
weed:

My apologies.  Perhaps I should have actually read the information before replying, huh?

Now I have a new problem though:

I cannot get to the page pointed to.

Are you able to get the link to work?  

If you can get to the page, please send the driver update to me at:

knowltonfamily@yahoo.com

Thanks,

Tom
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Expert Comment

by:weed
ID: 2630685
The link does work for me. There is perhaps a server down between you and it. I would wait a few hours and try again. They do seem to be having server problems as its asking for a login and password to download the free drivers. If the problem persists you can contact them at:

Technical Support: (541) 884-5548, Monday - Friday 8 a.m. to 5 p.m.

Express Technical Support: (900) 776-5724, Monday - Friday 8 a.m. to 5 p.m.

Automatic Expert System / Fax on Demand: (888) 887-0092

Fax Support: (541) 884-8474

Order Department: (888) 229-4172

Customer Service: (888) 229-4172

Corporate Headquarters:
Visioneer
34800 Campus Drive
Fremont, CA. 94555
(510) 608-6300
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Author Comment

by:Tom Knowlton
ID: 2631092
I was able to get the driver through a drivers web page.  Let me install it and see if that does the trick.

Tom
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Author Comment

by:Tom Knowlton
ID: 2631122
weed:

This driver won't install.  It says I don't have PaperPort installed correctly.

I there something else I need to install besides the driver?

Tom
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Author Comment

by:Tom Knowlton
ID: 2631149
Alternatively, I might need the other driver offered:

pportdrv.exe

But all links refer back to the visioneer ftp site, which will not work on my machine.

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Expert Comment

by:weed
ID: 2631743
Theres not much i can do about their site. Its still asking me for a login and password for either file. Those are the drivers that HP referred to but as far as downloading them theres not much i can do for you.
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by:Tom Knowlton
ID: 2881480
Answer accepted
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by:Tom Knowlton
ID: 2881481
Thanks.
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