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Lotus Notes Mail

Posted on 2000-03-17
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Last Modified: 2013-12-18
Many times the Lotus Notes Desktop comes with a message "You have mail", but there won't be any new mails. I have only my mail database on my desktop. What could be the reason?
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Question by:chitratd
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Accepted Solution

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d_stew031400 earned 20 total points
ID: 2632048
Do you access your mail from more than one location, or do you ever access your mail through a browser?  If so, your Notes client thinks you have new mail because it is receiving mail it has never seen before.
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by:chitratd
ID: 2632200
Thank you.I neither access my mail through browser nor more than one location, but still I am getting the message.
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Expert Comment

by:d_stew031400
ID: 2632322
R4 or R5?
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Author Comment

by:chitratd
ID: 2632386
R 4.6
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LVL 7

Expert Comment

by:Z_Beeblebrox
ID: 2636053
Do you check the mail yourself manually? I find that if I check the mail myself, then sometimes I will still get the notification for those messages that I just checked.

Zaphod.
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Expert Comment

by:d_stew031400
ID: 2637153
There are a number of circumstances that can cause you to receive false new mail notification.  Use the following information to troubleshoot this issue:

1.      First, verify that you are using the correct Location document.  Then, within the Location document, verify that the Mail file field specifies your mail file.  (The Mail file field specifies which database your Notes client should poll for new mail.)

2.      When a new mail message arrives AFTER the visible or audible notification is received, then that message will trigger another notification then next time the mail file is polled.  If the user opens the mail file and sees the message during this interval, the message may not be perceived as new, and the next notification may be interpreted as false.  An enhancement request to update the NewMailSeqNum with the current database sequence number when the message is displayed in the view is pending.

      When polling for new mail, the Notes client compares the NewMailSeqNum variable in the NOTES.INI file against the sequence number in the mail file.  If the number is different, a new mail indication is received.  When you refresh your mail view after receiving new mail but before the mail file is polled, you will see new mail.  However, the NewMailSeqNum NOTES.INI variable is not updated.  Thus, when the mail file is polled, you receive a new mail indication (with no new mail) because the number kept in the mail file is different than the NewMailSeqNum.

      When Notes is first set up, the NewMailSeqNum does not exist.  When you access your mail file for the first time, this variable is added to your NOTES.INI file.

To troubleshoot, re-synch the value stored in your mail file with the value stored in your NOTES.INI by completely removing the NewMailSeqNum parameter from your NOTES.INI file.  When you restart Notes, this parameter is added back to your NOTES.INI file.

3.      If your workstation is shared by multiple users (who switch location documents but share the same NOTES.INI file), false mail notifications may occur because the NewMailSeqNum is updated with the current mail file's number.  Therefore, if users are switching location documents (thereby pointing to different mail files), the NewMailSeqNum in the NOTES.INI file and the number in the currently chosen mail file will be out of synch.

4.      Check for multiple NOTES.INI files.  (Check both your local C: drive and mapped drives.)  The NewMailSeqNum in the NOTES.INI in use is compared against the internal number in the mail file and is updated by the polling function.

5.      In the NOTES.INI file look for an entry that begins either:

      AltMailApp=
or
      $MailStEd=

      If either entry exists, comment it out - by inserting either a REM or a semi-colon at the front of the line.  (In once case, this resolved the problem for a client that was getting mail notifications every two minutes.)

6.      If a user receives a mail-enabled document in which there is a Readers field and the user is not listed in it, the user will correctly receive a mail notification, but no new document will display in the views.  You can try to access the user's mail file from the server's workstation with the server's ID.  If the server is reader, the documents will be displayed.  Another troubleshooting method is to add a "Log_Mailrouting=30" line on the mail server's NOTES.INI, and when a "false" mail notification arrives, check who the sender is in the log or on the server's console.
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Expert Comment

by:ellem
ID: 2640244
Yikes!  Check to see if you are reading your LOCAL mail or your SERVER mail.

Your Name on Local
 OR
Your Name on NOTESSRV (or what ever your Notes server name is)

WHich does it say on your mail ICON?
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