Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Windows98 upgrade 5100c

Posted on 2000-03-18
4
Medium Priority
?
294 Views
Last Modified: 2013-12-15
Upgraded computer to windows98. Software for ScanJet 5100c would not load. Downloaded win98 software form HP site. Error message indicates another application is using scanner. All applications have been closed. Same result.
0
Comment
Question by:stanlaski
  • 2
4 Comments
 
LVL 3

Expert Comment

by:johlari
ID: 2633292
Be sure that stimon (Still Image Monitor) and hpsjvxd (HPSCANMonitor) are running in the background.  If they are not, you can extract the files - stimon.exe and hpsjvxd.exe - by going to Start|Programs|Accessories|System Tools and then select System Information.  Under the Tools menu, select the System File Checker. Place a dot in Extract a single file and follow the prompts.  For this activity you will need the Windows 98 CD-ROM.
0
 

Accepted Solution

by:
johno05 earned 0 total points
ID: 2647904
If the scanner is being accessed by another application means that the unit need to be repluged and played. I would go into the Device Manager through Start, Setting, Control Panel and then double click on the Systems Icon. This will bring the Systems Properties. In the Device Manager check to see if you have an Imaging Deivce logged but sometimes it will be logged under Other Devices. The scanner may be listed twice as the Hp 5100c or Hp 5190c. Remove both of these and then reboot the computer so it can plug and play the scanner. It may ask you for your Win98 cd to extract a couple of files. Hope this helps ;)
0
 

Author Comment

by:stanlaski
ID: 2649025
Thanks for your comments. I will not be able to try either suggestion until 3/31/00 as I am out of town this week.
0
 

Author Comment

by:stanlaski
ID: 2675850
Anybody able to solve these types of problems for  unskilled computer users gets max score. I really don't understand this point system . If you got to many points reduce to some lower number.

Thanks.
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

To Enable Full Function of the Microsoft Office Keyboard (RT9450) in Vista 64 and Windows 7 These instructions worked for me using IntelliType v 6.1, but later versions of IntelliType might also work.  These suggestions work on Vista 64 bit, but …
I recently purchased an HP EliteBook 2540p notebook/laptop. It has two video ports on it – VGA and DisplayPort. HP offers an optional docking station for the 2540p that also has both a VGA port and a DisplayPort. There are numerous online reports do…
Please read the paragraph below before following the instructions in the video — there are important caveats in the paragraph that I did not mention in the video. If your PaperPort 12 or PaperPort 14 is failing to start, or crashing, or hanging, …
Despite its rising prevalence in the business world, "the cloud" is still misunderstood. Some companies still believe common misconceptions about lack of security in cloud solutions and many misuses of cloud storage options still occur every day. …
Suggested Courses

886 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question