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OE will NOT open...please help

Posted on 2000-03-18
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Last Modified: 2010-04-08
I have been using Outlook Express 5.0 for several months without a problem. Last night while downloading mail it froze up.  I shut it down and now every time I try to launch it the computer whirls and it will not open.  I have tried rebooting, reinstalling IE5.0, adding as a component outlook express, scan disc, disk defrag, and even a virus scan without results!  I tried researching microsofts pages for help without luck.  Please Help.
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Question by:Katie4
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6 Comments
 
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Expert Comment

by:Neo_mvps
ID: 2633525
I suspect that one of the dbx files might be corrupt.  If possible, try relocating your *.dbx files (ie. Inbox, Sent Items, .etc) to another directory before launching OE5. (OE will recreate the file.)  This will allow you to copy one back at a time to determine which folder it may be.
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LVL 16

Expert Comment

by:Neo_mvps
ID: 2633576
Oh... forgot to add that a corrupt registry entry can cause this as well.  So don't panic if the first method doesn't work.

Branches that would need to be removed are under HKEY_CURRENT_USER\Identities.

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Author Comment

by:Katie4
ID: 2634875
Hello!  Thank you for your help.  The first suggestion did not work.  What files exactly would need to be removed?  I do not want to make matters worse (been there, done that).

Also I completely uninstalled IE5 today and IE4 and Outlook Express4 was left on my computer.  I was able to get Outlook Express 4 to work.  I then reinstalled ie5 which automatically installed Outlook Express 5...and the same problem!!!
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Author Comment

by:Katie4
ID: 2634877
Adjusted points from 75 to 80
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Accepted Solution

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Neo_mvps earned 80 total points
ID: 2634933
Okay... for my machine my Inbox.dbx, Sent Items.dbx, Drafts.dbx, .etc are stored under a directory with a name of \WINDOWS\Application Data\Identities\{B61F8540-8E60-11D3-A27B-9047461C7E3A}\Microsoft\Outlook Express.  Since OE5 uses identities, your path with vary starting with {B61F8540...}.  If you can move/copy (then delete) the Outlook Express directory then you will know if the *.dbx files are corrupt.


The second idea involves editing the registry.
 - Start RegEdit
 - Navigate to HKEY_CURRENT_USER\Identities
 - With _Identites_ highlighted, select Registry | Export Registry File.
 - Now you just need to delete the keys on the right and the branches below Identities.

Start Outlook Express and it should go through the process of rebuilding the keys and account information.  If this doesn't work, your not out anything because you can double click on the exported registry files to put back what was changed.
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Author Comment

by:Katie4
ID: 2635014
Thank you so much!!  The first option did not work, but the second option did!  Looks like I have to start from scratch building my address book and folders, but at least I have outlook back.

Thank You.

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