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Yellow streak

Posted on 2000-03-19
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Last Modified: 2013-12-15
My Scanjet 5100C is less than a year old an has been used moderately. When scanning a vertical 1 1/2 inch yellow band is super-imposed on the picture being scanned. What is the problem and mainly what is the solution.
Thanks.
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Question by:francoisd
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johlari earned 0 total points
ID: 2634800
If the yellow band is on all scans it is most likely the CCD in the scanner that is failing.  To test, try scanning a blank, white piece of paper.  If the yellow streak is there, the scanner needs service.  Call HP and they'll work through the service options with you.
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by:francoisd
ID: 2636095
That's what I was afraid of...
Taking it in for service is usually a nightmare and satisfactory results are never guaranteed! Plus you're out of your equipment for who knows how long...

Francoisd
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Expert Comment

by:EDBuda
ID: 11883040
Thanks for the bad news.  The scanner always had this yellow streak.  Probably just pay to chuck it. So much for HP scanners.
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