Installing scsi adapter sym53416.sys

Posted on 2000-03-19
Medium Priority
Last Modified: 2013-12-15
Reinstalling an HP Scanjet 4c scanner using the DeskScanII version 2.3.1a software on a Windows NT PC. Software loaded ok and used the NT driver update downloaded from the website. Included in the software package was the Visioneer Paperport Software, as well as PhotoPaint 5 and OMNIPPage Ver. 4.0.
When I try to run the scanner test I get the "blue screen of death" and have to reboot. I have removed the HP400a.sys driver and try to install the sym53416.sys driver without any luck. HOw do I try to resolve what appears to be a conflict between these two drivers? FYI I have printed the troubleshooting document that covers the installation of HP 3c thru 5p scanner series
Question by:winkelrl

Expert Comment

ID: 2634730
Which SCSI card do you have?  The 4C came with either a short 8-bit ISA card or a triangular full-ISA length card.

Expert Comment

ID: 2640399
from the sounds of things you have the sym53400a scsi card and you are trying to install drivers for the wrong card - it would be advisable for you if using nt4.0 to contact hp to purchase the new scanning software deskscan 2.7 for win nt4.0 o/s as this is supplied on cdrom and has all the drivers for the scsi card and also the scanner included

Accepted Solution

Tex2000 earned 0 total points
ID: 2653197
To determine which card you have )if it came from HP), take a look at it. If it is rectangular, then it is the SYM53c400a. If it is triangular, it is the SYM53c416. Both cards will work in windows NT, but if the computer is over 200mhz, the SYM53c400a will most likely not work.

Also, the minnimum version of DeskScan II for Windows NT 4.0 is DeskScan II ver. 2.5. It has the drivers for both cards.

If you have the SYM53c416, you can use DeskScan II ver. 2.8, which is downloadable from the HP website.

Good Luck!

Author Comment

ID: 2696052
Tex2000, My apologies for responding this late. I work for a
pulbic safety department and it is difficult to access this computer because of it use. I was able to check the card a couple of days ago. The card is rectangular. I was able to see the card very well and got some numbers off of it. The first number I saw was 3537. The next number was on a bar code sticker and it is 624-4HEWBEC. The pc that this card is in is a new Dell computer and I believe that the speed of the processor is above 200mhz. Any suggestions are most appreciated.

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