Reinstalling an HP Scanjet 4c scanner using the DeskScanII version 2.3.1a software on a Windows NT PC. Software loaded ok and used the NT driver update downloaded from the website. Included in the software package was the Visioneer Paperport Software, as well as PhotoPaint 5 and OMNIPPage Ver. 4.0.
When I try to run the scanner test I get the "blue screen of death" and have to reboot. I have removed the HP400a.sys driver and try to install the sym53416.sys driver without any luck. HOw do I try to resolve what appears to be a conflict between these two drivers? FYI I have printed the troubleshooting document that covers the installation of HP 3c thru 5p scanner series