Solved

Wrong background color

Posted on 2000-03-20
4
130 Views
Last Modified: 2013-12-29
When my HP ScanJet 5100C scans I get a light blue background color (should be white) even with no document in the scanner.  I tried a new 5100C scanner without changing any settings.  Background was correct (white).  Looks like a scanner hardware problem.  Do you agree?  Is there any hardware adjustments I can make on the scanner? Would you recommend sending it to HP for service or would a local dealer be OK?
0
Comment
Question by:wgfowler
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 5

Expert Comment

by:celtics
ID: 2636220
Try printing the results from the scanner after scanning without a document in the scanner and see it shows a blue tone to it.  If it does, adjust the Contrast and Brightness of the scanned image until you get the white bacground on it.  Another shot would be to scan a white sheet of paper that is non glossy.  Could be a reflection off the scanner light when you do not have anything in the scanner.
0
 

Author Comment

by:wgfowler
ID: 2636975
Thanks for your response.  Yes, printing shows a blue tone.  White sheet scan shows same blue background.  Can't find a Contrast & Brightness control on my HP Precision Scan software.  Still don't know why the new scanner has white background when the same document is scanned and my other scanner shows blue on the same document.  It's not just a faint blue, it is dumping a lot of cyan ink.
0
 
LVL 5

Accepted Solution

by:
celtics earned 0 total points
ID: 2637292
The problem, as you stated is probably with the scanner.  If you just bought, ask for an exchange, citing the one that works without any problems.  One of the eyes in the optical read is out of adjustment.  If it is older but still under warranty, take to the local HP repair shop, otherwise, may be cheaper to buy another one than foot the bill for the repair.
0
 

Author Comment

by:wgfowler
ID: 2638725
Thanks for the help.  Will look into repair costs.
0

Featured Post

Creating Instructional Tutorials  

For Any Use & On Any Platform

Contextual Guidance at the moment of need helps your employees/users adopt software o& achieve even the most complex tasks instantly. Boost knowledge retention, software adoption & employee engagement with easy solution.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

No single Antivirus application (despite claims by manufacturers) will catch or protect you from all Virus / Malware or Spyware threats. That doesn't stop you from further protecting yourself however - and this article is to show you how.
The Windows functions GetTickCount and timeGetTime retrieve the number of milliseconds since the system was started. However, the value is stored in a DWORD, which means that it wraps around to zero every 49.7 days. This article shows how to solve t…
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…

740 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question