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hp scanjet 4p won't work with amd athlon

Posted on 2000-03-21
Medium Priority
Last Modified: 2013-12-15
have an FIC sd-11 motherboard and Athlon 600 mghtz cpu.
128 mghtz pc100 sdram. have been unable to get system to find the scsi card. have tried the fixes at hp and am at a loss.
any help would be appreciated-thanks
Question by:cmdmstrc2
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Author Comment

ID: 2641109
scsi card is symbios 53416(for HP)

Expert Comment

ID: 2643987
Are you using the original s/ware???

Expert Comment

ID: 2645871
Hello Cmdmstrc2,

The original software that came with the 4p scanner will not work with Windows 98.

Make sure you have deskscan 2.8.


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Author Comment

ID: 2647315
good try on the software. the original software will  work on win98(Hp Picturescan 2.2). Could not get it to work after upgrading to athlon and FIC board.
d/l deskscan 2.8 and tried it also with the same results.

Expert Comment

ID: 2647474
Does the card show up in the Device Manager?  If so please post status including the error code number.

Author Comment

ID: 2647557
the card does show up in device manager with an error code 10. this device is either not present, not working properly or does not have all of the drivers installed. also, no resources assigned and no conflicts.

Expert Comment

ID: 2647649
Sounds like your card maybe no good. Maybe try another card if you can hold of one. Any ASPIcam compliant card should do.

Accepted Solution

TheRat earned 0 total points
ID: 2647691
I will agree with brad in regards to the software, Picturescan does not work on Win98. The only times I have seen it working on win98 is when win95 has been previously installed, and in this case it eventually fails. Only use deskscan 2.8.
If there are no resources assigned to the Scsi card you might want to reinsert the scsi card into the mother board. The thin end of the cards tends to kick up occasionally giving partial connection.
Also you might want to try booting up in safe mode and removing the SCSI folder from the registery (START/RUN, type "regedit", click on the "+" next to HKEY_LOCAL MACHINE, "+" next to "Enum" and you will see the SCsi folder.) reboot into normal mode.
Have you tried to assign resources manually???   If no luck with this let me know.     ;-)

Author Comment

ID: 2649847
Hello Johno05.
 tried the card in my other machine (pentium 133 w/win98) and no
problems. also had no problems with picturescan 2.2.

Author Comment

ID: 2650203
Hello Rat,
 thanks for the suggestion about the scsi card connection. every time i screwed the card down, the front end was unseating just enough to lose the connection. sometimes hard to remember to check all the basics.
 also, as a qualifier, hp picturescan 2.2 will and is running on windows 98 on my machine at this moment. i am running win98 2nd edition. this is not an upgrade version.

Expert Comment

ID: 2651214
Sorry cmdmstrc2 but nothing amazes me in this industry any more!!!! LOL

Author Comment

ID: 2651817
hello Rat.
thanks again for the help. you're right, doesn't surprise me either.LOL

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