Here it is:
An AMD K6II 475Mhz Windows 95 machine with a Gigabyte AX motherboard, 64MB of RAM, 6.4GB Western Digital Hard Disk Drive and a 52 Speed CD-ROM in an ATX case. It also has a Yamaha DS-GX based sound card in it.
The problem is that when I load any kind of CD player software whether it be Microsoft CD player or the Yamaha version and then try to load a CD, the PC freezes up and then resets all by itself or at the first touch of the keyboard. The PC also does this when there is no CD in the CD rom and the tray is inserted.
I have replaced the CD-ROM, the keyboard and the sound card in the tests I have done with other hardware and the propbelm still persists. When the sound card isn't inserted, the problem doesn't occur. The sound card was tested and found to be in perfect condition by the supplier.
I am dying here people...my client is beginning to get anxious and I am looking like a fool. Please help.