bwsaul
asked on
Freeze on boot-up
Folks,
I have a researcher who has a mac which 'freezes up'
when it is booting. The machine gets to the point where it is
transfering mail and then it just stops.
Can anyone help me solve this?
weed
Hmmm youre going to have to give us a little more to go on here. It freezes when booting or it freezes when getting mail...which? A system reinstall wouldnt be a bad idea either.
Agree with weed there's not enough info to get an idea on the problem, I would advise a run thru your extensions with Conflict Catcher.
ASKER
Conflict Catcher, what is that?
Bwsaul
A third party utility by Casady & Greene that helps you manage extensions and conflict tests. URL: http://www.casadyg.com/ [for demo]
Definately sounds like an extension conflict. Has he installed a new e-mail program lately?
Sir,
Like any tech support will ask you:
1) What Mac are you using?
2) What Mac OS are you using?
3) What email program are you using?
4) During boot-up, what was the last extension loaded before freezing, or does it go to desktop, then freeze? Is an alias to the mail in Startup Items?
Like any tech support will ask you:
1) What Mac are you using?
2) What Mac OS are you using?
3) What email program are you using?
4) During boot-up, what was the last extension loaded before freezing, or does it go to desktop, then freeze? Is an alias to the mail in Startup Items?
ASKER CERTIFIED SOLUTION
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If sound as if you have an extension conflict. Start up with the extension off do this by holding the shift key down on start up. If the computer boots this is certainly your problem.