Andre032100
asked on
Scanjet 4p fails self-test
I've bought a used HP Scanjet 4p (type C1130 A) last week.
My SCSI Card (Tekram DC-390U) correctly recognizes the scanner, and during the next Win98-boot the 'new Hardware' - Window appeared telling me that a ' HP Scanjet 4p' was found. So far, so good.
But the scanner doesn't work. I've downloaded the v2.8 Software for Win98 (in german) from the HP Website and installed it. When I start the Scanner-Test, an error is displayed (after approx. 2 minutes): 'TEST FAILED: Scanner internal self-test failure.'
When I click on the 'Info'-button, another window appears: 'Scanner-Statuszeichen: 11111111112123456789012345
Is the Scanner broken and has to be repaired ?
My SCSI Card (Tekram DC-390U) correctly recognizes the scanner, and during the next Win98-boot the 'new Hardware' - Window appeared telling me that a ' HP Scanjet 4p' was found. So far, so good.
But the scanner doesn't work. I've downloaded the v2.8 Software for Win98 (in german) from the HP Website and installed it. When I start the Scanner-Test, an error is displayed (after approx. 2 minutes): 'TEST FAILED: Scanner internal self-test failure.'
When I click on the 'Info'-button, another window appears: 'Scanner-Statuszeichen: 11111111112123456789012345
Is the Scanner broken and has to be repaired ?
Check in Device Manager to see if there are any conflict (Exclamation marks will indicate if there is a problem). Also If scanner is coming up under "Other Devices" remove all of these and re Plug'n'Play the scanner. Let me know how you go. ;-)
hiya
is the scsi card you are using a standard scsi2 card?
make sure the card is not ultrawide and non ultrafast as the scanner may lose communication.
check to make sure the scsi card has no conflicts and f it does remove and reinstall the driver for the card
you could also try the hware test by turning the scanner on and off and observing what happens - if nothing happens you will know you have a hardware failure
is the scsi card you are using a standard scsi2 card?
make sure the card is not ultrawide and non ultrafast as the scanner may lose communication.
check to make sure the scsi card has no conflicts and f it does remove and reinstall the driver for the card
you could also try the hware test by turning the scanner on and off and observing what happens - if nothing happens you will know you have a hardware failure
Hello Andre,
When you first plug the scanner in and turn it on the scanner should turn its light on for about 30 sec to 1 min, the carriage should move a little and then the lamp should turn off. If this does not happen or the light stays on you have a hardware problem. You can contact customer support for repair options but it will probably cost more to fix than it is worth.
Brad
When you first plug the scanner in and turn it on the scanner should turn its light on for about 30 sec to 1 min, the carriage should move a little and then the lamp should turn off. If this does not happen or the light stays on you have a hardware problem. You can contact customer support for repair options but it will probably cost more to fix than it is worth.
Brad
ASKER
Thank you for your answer, but my scanner behaves exactly like you described it. When I turn it on, the lamp goes on and the carriage moves a bit. After approx. 2 mins, the scanner turns off the lamp and the carriage moves forward and then again backward. For this test, it makes no difference if the scanner is connected to the Computer or not.
ASKER
The Windows device manager tells me that the scanner is working correct (no exclamation mark).
Andre,
If it takes 2 miniutes for the scanner lamp to turn off then there is a problem with the scanner.
When the scanner is first pluged in it does a self test and initialization / calibration of its ccd and optics. If the scanner cannot do this for some reason in two minutes then the code in the firmware tells the scanner to turn off the lamp and basically shut down.
Does it take exactly 2 min for the lamp to shut down?
Brad
If it takes 2 miniutes for the scanner lamp to turn off then there is a problem with the scanner.
When the scanner is first pluged in it does a self test and initialization / calibration of its ccd and optics. If the scanner cannot do this for some reason in two minutes then the code in the firmware tells the scanner to turn off the lamp and basically shut down.
Does it take exactly 2 min for the lamp to shut down?
Brad
ASKER
I've taken the time until the scanner turns off the lamp a few times with a stop-watch. The scanner turns the lamp off after about 3 Min., 30 sec.
In case this means that the scanner is broken, do I have to contact the HP repair service, or could I do some self-service before I ship it to HP ?
In case this means that the scanner is broken, do I have to contact the HP repair service, or could I do some self-service before I ship it to HP ?
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I just read your original question?
Where did you buy it from and did they offer you a warrenty?
If they did is it manufacturer or seller warrenty?
Brad
Where did you buy it from and did they offer you a warrenty?
If they did is it manufacturer or seller warrenty?
Brad