Scanjet 4p fails self-test

Posted on 2000-03-21
Last Modified: 2013-12-15
I've bought a used HP Scanjet 4p (type C1130 A) last week.
My SCSI Card (Tekram DC-390U) correctly recognizes the scanner, and during the next Win98-boot the 'new Hardware' - Window appeared telling me that a ' HP Scanjet 4p' was found. So far, so good.

But the scanner doesn't work. I've downloaded the v2.8 Software for Win98 (in german) from the HP Website and installed it. When I start the Scanner-Test, an error is displayed (after approx. 2 minutes): 'TEST FAILED: Scanner internal self-test failure.'
When I click on the 'Info'-button, another window appears: 'Scanner-Statuszeichen: 1111111111212345678901234567890PPPPPPPPPPPPPPPPPPPP'

Is the Scanner broken and has to be repaired ?
Question by:Andre032100

Expert Comment

ID: 2644075
Check in Device Manager to see if there are any conflict (Exclamation marks will indicate if there is a problem). Also If scanner is coming up under "Other Devices" remove all of these and re Plug'n'Play the scanner. Let me know how you go.     ;-)

Expert Comment

ID: 2644712

is the scsi card you are using a standard scsi2 card?
make sure the card is not ultrawide and non ultrafast as the scanner may lose communication.
check to make sure the scsi card has no conflicts and f it does remove and reinstall the driver for the card
you could also try the hware test by turning the scanner on and off and observing what happens - if nothing happens you will know you have a hardware failure

Expert Comment

ID: 2645850
Hello Andre,

When you first plug the scanner in and turn it on the scanner should turn its light on for about 30 sec to 1 min, the carriage should move a little and then the lamp should turn off. If this does not happen or the light stays on you have a hardware problem. You can contact customer support for repair options but it will probably cost more to fix than it is worth.


Author Comment

ID: 2649151
Thank you for your answer, but my scanner behaves exactly like you described it. When I turn it on, the lamp goes on and the carriage moves a bit. After approx. 2 mins, the scanner turns off the lamp and the carriage moves forward and then again backward. For this test, it makes no difference if the scanner is connected to the Computer or not.
What Is Threat Intelligence?

Threat intelligence is often discussed, but rarely understood. Starting with a precise definition, along with clear business goals, is essential.


Author Comment

ID: 2649166
The Windows device manager tells me that the scanner is working correct (no exclamation mark).

Expert Comment

ID: 2664342

If it takes 2 miniutes for the scanner lamp to turn off then there is a problem with the scanner.

When the scanner is first pluged in it does a self test and initialization / calibration of its ccd and optics. If the scanner cannot do this for some reason in two minutes then the code in the firmware tells the scanner to turn off the lamp and basically shut down.

Does it take exactly 2 min for the lamp to shut down?


Author Comment

ID: 2668959
I've taken the time until the scanner turns off the lamp a few times with a stop-watch. The scanner turns the lamp off after about 3 Min., 30 sec.

In case this means that the scanner is broken, do I have to contact the HP repair service, or could I do some self-service before I ship it to HP ?

Accepted Solution

bradbrow earned 0 total points
ID: 2670073
Hello Andre,

Unfortunatly the optics are out of alignment. The only thing that can be done is to send it in for repair.

I have to tell you though on this particular product the repair will cost upwards from $150 to $300 dollars.

The 4p is a 300 dpi product. For $300 dollars you can buy a pretty nice 600dpi or 1200dpi scanner.

One other option is to call HP service and see if they offer the "Trade In Trade UP" program. It might save you $50 to $100 dollars.

I hope this helps


Expert Comment

ID: 2670085
I just read your original question?

Where did you buy it from and did they offer you a warrenty?

If they did is it manufacturer or seller warrenty?


Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
No Mouse pointer 8 63
Logitech Remote 2 59
HP Office Jet pro 8600 printer 4 79
HP-color LaserJet CP5525 22 71
To Enable Full Function of the Microsoft Office Keyboard (RT9450) in Vista 64 and Windows 7 These instructions worked for me using IntelliType v 6.1, but later versions of IntelliType might also work.  These suggestions work on Vista 64 bit, but …
If you are having problems installing printer drivers, or if documents repeatedly get stuck in the print queue even after re-installing the printer drivers, then follow these steps to solve the problems. Please note that the steps are shown both for…
It is a freely distributed piece of software for such tasks as photo retouching, image composition and image authoring. It works on many operating systems, in many languages.
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…

759 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now