a_murray
asked on
User does not exist in Public Address Book
When I am sending mail to newly set up users I am getting a delivery failure stating that the name is not in the PAB. There are no errors when setting up the users.
When I click on the address.. button on a new memo I can pick the person out of the PAB, but when I type a partial name in to the TO: field, it tells me that no one of that name can be found.
Old users are OK and noone can access or send mail to the new users.
I have deleted the index on the PAB and created a new one and I have also recreated all of the views within the PAB.
I am running out of ideas fast.
Thanks in advance
Andy
When I click on the address.. button on a new memo I can pick the person out of the PAB, but when I type a partial name in to the TO: field, it tells me that no one of that name can be found.
Old users are OK and noone can access or send mail to the new users.
I have deleted the index on the PAB and created a new one and I have also recreated all of the views within the PAB.
I am running out of ideas fast.
Thanks in advance
Andy
ASKER
There have been no changes to the certificates.
We are using version 4.6
This is the first time we have registered users from notes on this server. We have previously only added users from their NT account.
We have been registering users without NT accounts on other servers with no problems though.
We are using version 4.6
This is the first time we have registered users from notes on this server. We have previously only added users from their NT account.
We have been registering users without NT accounts on other servers with no problems though.
Murray,
Do get this error in the status bar of the Notes Client "Warning: Remote Name Server is Needed for Type Ahead Feature"?
Another thing to try is to run UPDALL -R on NAMES.NSF.
There is something else that can cause this on R4.6, but I can't remember off the top of my head. I'll get back to you if I remember.
St. Harris
Do get this error in the status bar of the Notes Client "Warning: Remote Name Server is Needed for Type Ahead Feature"?
Another thing to try is to run UPDALL -R on NAMES.NSF.
There is something else that can cause this on R4.6, but I can't remember off the top of my head. I'll get back to you if I remember.
St. Harris
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I concur that ghassan is right.
It is just a normal sympton of corrupted database and/or view.
My first three steps of solving is similar to the ones mentioned.
But I suggest creating a new replica of NAB rather than to create a fresh new new one from NAB, because you may have other replicas if you have multiple server in domain.
This is what I do after the three fails:
- Create a new replica of NAB to names2.nsf
- Shut down the server and client
- Delete names.nsf (or you would probably want to move to c:\backup\names.nsf)
- Rename names2.nsf to names.nsf
It is just a normal sympton of corrupted database and/or view.
My first three steps of solving is similar to the ones mentioned.
But I suggest creating a new replica of NAB rather than to create a fresh new new one from NAB, because you may have other replicas if you have multiple server in domain.
This is what I do after the three fails:
- Create a new replica of NAB to names2.nsf
- Shut down the server and client
- Delete names.nsf (or you would probably want to move to c:\backup\names.nsf)
- Rename names2.nsf to names.nsf
ASKER
Thanks Guys, I'll try it tommorow.
Andy
Andy
Do not create a new Replica, as this just replicates the problem. If the UPDALL -R (or FIXUP) does not fix the problem then you will have to replace the Address Book as Gus mentions. Create a new NAB from the Template and copy all of the documents from the old one to the new one. I have had to do this before with a customer. Creating the new replica did not work, but creating the new dB and copying the documents did work!
St. Harris
St. Harris
Do not create a new Replica, as this just replicates the problem. If the UPDALL -R (or FIXUP) does not fix the problem then you will have to replace the Address Book as Gus mentions. Create a new NAB from the Template and copy all of the documents from the old one to the new one. I have had to do this before with a customer. Creating the new replica did not work, but creating the new dB and copying the documents did work!
St. Harris
St. Harris
Hey Gu(y)s !!!
Check out my First question on the Experts Exchange . . . . .
https://www.experts-exchange.com/jsp/qShow.jsp?ta=lotusnotes&qid=10157688
I got my life back with a similar problem, when i was with my previous company.
Thanks to all Experts here !
-Arun
Check out my First question on the Experts Exchange . . . . .
https://www.experts-exchange.com/jsp/qShow.jsp?ta=lotusnotes&qid=10157688
I got my life back with a similar problem, when i was with my previous company.
Thanks to all Experts here !
-Arun
Hey Arun,
It was also my first answer:)
-Gus
It was also my first answer:)
-Gus
ASKER
Thanks Guys, I created a new PAB and copied the documents from one to the other and it worked first time.
Many Thanks
Andy
Many Thanks
Andy
What version are you using ?
What changes were made since the last successful addition of a person into the PAB, that did have e-mail working ?