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scanjet 3200c

black box appears instead of picture when trying to scan (any mode)
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paddy
Asked:
paddy
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1 Solution
 
TheRatCommented:
If the scan bed is showing all black and you are not scanning a black piece of paper then your scanner has a hardware issue. Contact HP in regards to a replacement if your scanner is still under warranty.   :-(
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paddyAuthor Commented:
thanks I called HP about this and they are sending someone to collect the scanner and have it repaired (apparently they do not have a replacement policy!)
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TheRatCommented:
I think replacement or repair is dependent on which country you are in and actual machinery to realign the carriege assembly. Where I am it is replacement for this particular model. Try not to brack the new one!!!!  LOL
Happy scanning TheRat   ;-)
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paddyAuthor Commented:
Thanks for the feedback. The scanner was taken for repairs today, hopefully it will be returned within 10 days, and working again.
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