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scanjet 3200c

Posted on 2000-03-23
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Last Modified: 2013-12-15
black box appears instead of picture when trying to scan (any mode)
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Question by:paddy
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Accepted Solution

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TheRat earned 0 total points
ID: 2651809
If the scan bed is showing all black and you are not scanning a black piece of paper then your scanner has a hardware issue. Contact HP in regards to a replacement if your scanner is still under warranty.   :-(
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Author Comment

by:paddy
ID: 2654399
thanks I called HP about this and they are sending someone to collect the scanner and have it repaired (apparently they do not have a replacement policy!)
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Expert Comment

by:TheRat
ID: 2655763
I think replacement or repair is dependent on which country you are in and actual machinery to realign the carriege assembly. Where I am it is replacement for this particular model. Try not to brack the new one!!!!  LOL
Happy scanning TheRat   ;-)
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Author Comment

by:paddy
ID: 2661379
Thanks for the feedback. The scanner was taken for repairs today, hopefully it will be returned within 10 days, and working again.
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