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Connection disconnects it's self

Posted on 2000-03-27
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Last Modified: 2013-12-27
Hi,
I've got a AMD - 400 processor 32MB ram running Win98, 56K fax modem conexant RCV56 HSF. When I've connected to an IPS it disconnects me after various time spells from 1min -9mins, I've tried reinstalling Win98 and re-loading the drivers to no avail. Also I've tried various ISP's, any one help.
Thanks in advance
John
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Question by:jfairley
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breakspear earned 300 total points
ID: 2660839
Since you have reinstalled all software that leaves hardware and phone line.
(Although you could check the manufacturers site for updated modem drivers).
Do you have call waiting enabled on your phone? If so it can cause disconnects like the ones you are encountering (All though I think that is unlikely, unless people phone you every time you are on the internet. Are you that popular?).
Annother possible cause is noise on your phone line. You can ask your phone company to check your line for that. The best way to check if it is a hardware problem with your Modem is to try your modem in a freinds computer, a freind who has no problem connecting to the internet. If your freind gets the same disconnect problem with your modem then you have a bad card.
Failing that you could just try removing your modem from the PCI slot it's in, cleaning the contacts carefully with a pencill erracer and replacing it in a different slot.
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Author Comment

by:jfairley
ID: 2661346
Hi I've tried all these things and when i put it in another PC it seems to work fine, I will try an other phone line and see how that works. thanks for your suggestions.

John
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Expert Comment

by:vikiing
ID: 2663330
Double-click on the two green tiny monitors in the systray; it will show you the speed at which you're connected.

If it's below 33.8k or so, it's almost sure your phone line is noisy.
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