Solved

CD-ROM makes Win98 hang solid!!!

Posted on 2000-03-28
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Last Modified: 2010-04-27
It seems like autorun on my system causes a total lockup of the system as soon as you put the CD into the tray.  I could turn autorun off, but the system is for a friend and I need to resolve the problem. Here are system specs:

Asus P5A Motherboard w/ 450mhz K6-2
8MB Matrox G200 AGP Video
50X Acer CD-ROM
64MB Ram
4.3 WDC Hard Drive
Sound Blaster AWE64
Addtron 10/100 NIC
Cirrus Logic 56K Hardware ISA Modem
Win98SE and Plus!98

All parts are brand new.
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Question by:klinet
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8 Comments
 

Expert Comment

by:wonderkat
ID: 2664749
I've seen this problem before, but only in cheaper systems. Sometimes the only way I've gotten things to work is to swap out the CD-ROM. or... strangely enough run the bus at 95mhz and the cpu at 475mhz...
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Expert Comment

by:marksterf
ID: 2664774
First, right click on 'my computer', and click on the 'Properities' tab.  Then check to make sure that there are not any hardware driver conflicts under the 'Device Manager' tab.  Double-Click on the 'CD-ROM' tab and make sure that there is only one driver listed for this device.  If there is more that one, you have too many.  And no red X's or yellow ?'s should be present either.  If you do have these, delete the driver by right clicking and pointing to "delete".   Then restart Windows and it will either provide you with the necessary drivers, or ask you to install them (cd-rom or floppy disk that should have come with cd-rom).  If you don't own a copy of the drivers for this cd-rom, go to the acer website to download them:
http://www.acerperipherals.com/Drivers/storage_drivers.html

They are listed on the site as "firmware".  Follow the instructions to download them and install.
 
Even if you didn't have any of the conflicts listed above in your Hardware Profiles, installing fresh drivers is often an easy fix to a hardware conflict or issue.
Good Luck, hope this helped.

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Expert Comment

by:marksterf
ID: 2664783
Oh, and having 'autorun' selected shouldn't cause this problem.  Again, try refreshing your device drivers.
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Author Comment

by:klinet
ID: 2664901
there are no conflicts in device manager.  The drivers have been refreshed with no resolution.  The problem only occurs when autorun is allowed. If i hold the shift key down when loading a CD, the system does not hang up solid.
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Expert Comment

by:marksterf
ID: 2665123
Have you checked your CD-ROM's jumper settings?  Master or Slave, Etc.....depending on how you hooked them up?
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Author Comment

by:klinet
ID: 2665266
CD-Rom is set as Secondary Slave and works fine if the autorun is turned off by pressing shift
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Expert Comment

by:Gryphon031198
ID: 2665608
I previously had a CD-ROM problem(also asus, but the 44X version) on an AMD K6-2 400Mhz system.

It appeard as if the CD-ROM hung when specific CD's (especially games) were inserted and Autoplay-ed.

The solution was simple... I simply insytalled the DOS driver (?!) and the problem never came back.

Try it and see if this helps.  Make sure to use the original CD setup disk that came with your system, or the downloaded setup files from ASUS.

Kind Regards,
Gryphon
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Accepted Solution

by:
Sco032900 earned 200 total points
ID: 2667767
You need to turn off the dma option.  You do this by right clicking My Computer, selecting Properties, Device Manager, double clicking CD ROM, double clicking the cd rom listing, Settings, and uncheck dma.  This should resolve this problem.
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