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jj_mako: Solution (not Q) to my past HP LaserJet Series II problem

Posted on 2000-03-28
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Last Modified: 2010-04-12
I asked a question, looking at three printed sheets in front of me, on Monday, December 20, 1999 with the title "HP LaserJet occasionally waits long to start job".

It wasn't in my question history when I checked.

I'm going back to it because we found a solution to the problem that I described: using an IBM Thinkpad 570, my dad frequently experienced "hang-ups" from his printer. For example, he would send an e-mail job to the printer and the computer would look like it was sending it, and the printer lit up as if it were going to print, but it took 20 minutes or so the one time he timed the event for the e-mail to actually come out.

"jj_mako" suggested it was a problem with the fuser or dc controller.

The solution was a running Netscape program. In my original problem description, Navigator entered the picture in this form: "My dad also noticed that every time this slow printing problem occurs, he cannot open Netscape Navigator, neither from the Start menu nor the MS Office toolbar. The cursor would change to an hourglass and a cursor for several seconds but no program would come up."

The problem lies here: Navigator was already up, but showed up nowhere on the screen. And it was constantly gobbling up system resources.

Pressing Ctrl+Alt+Del, we accessed NT 4.0's Task Manager or whatever it is called and went to the Processes tab. The only one with advancing time for processor usage was a program from what I remember called "netscape.exe".

Ending this background process also ended the problem.

Thank you for your help.

~taras1701
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jj_mako earned 4 total points
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thanks taras, appreciate the follow up.
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